Queensland Country Bank takes our Members security seriously. Cyber-criminals and Scammers are more advanced than they have ever been. This is a resource to help our Members remain vigilant and receive the latest news about how Queensland Country is proactively protecting Member security.

In recent times we've seen a number of data breaches, like the Optus and Medicare Group data breaches, which resulted in the release of customers’ personal information, including name, date of birth, phone number, email address and possibly also identity document numbers such as driver’s licence, passport or Medicare numbers.

If you deal with an organisation that has experienced a data breach, we recommend the following steps for protecting your personal information:

• Change passwords and enable two-factor identification for internet banking and other online accounts like email and social media.
• Consider activating biometric identification (such as fingerprint or facial recognition) on your smart phone.
• Monitor your accounts for unusual activity and contact us immediately if you detect any unauthorised transactions.
• Be alert to any emails, text messages or phone calls from people requesting personal or account information, payments of any kind, or remote access to devices. DO NOT click on any links, open attachments, download applications or respond to any requests until you have made your own enquiries with the organisation they claim to be from.
• If you receive a phone call from someone claiming to be from a financial institution (including Queensland Country Bank) you should advise that you will hang up and either visit a branch in person or return the call after verifying their phone number from an independent source.

Learn more about how to protect yourself from scams at scamwatch.gov.au and if you believe you may have been the victim of a scam, please contact us immediately for assistance.