If your card is lost or stolen you'll need to get in touch with us as soon as possible. We can then cancel your card immediately. Once your card is cancelled, we'll need to order you a replacement card. To order your replacement card you'll need to call us or visit your local branch during business hours. It's important to note that we don't automatically replace your card without hearing from you, as we need to follow a few security checks and confirm your postal address.
If you would like to cancel your card and Visa credit facility you can do this by following the steps below.
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Please note: If you would just like to cancel your card and keep your credit card facility account open, then please follow the lost or stolen card steps or "order a replacement card" steps outlined below.
Otherwise following the steps below will close your credit card facility. By proceeding you are canceling your credit limit and card.