If you have a PayPal account with a linked Queensland Country account, you can update your banking details with the following steps.

If you have a SmartBudget agreement, you will need to update your BSB for all direct debits in place. You will need to ensure you are using the new BSB with your unique direct debit account number, rather than any other numbers or references for each of the relevant direct debits.

The SmartBudget team will contact you directly with a checklist of all of the direct debits made from your SmartBudget account, so you can work through these one by one.

If you ever need another copy of your checklist, you can request one at any branch or call 1800 075 078.

If you are a Member of Queensland Country Health Fund and Queensland Country Bank, here’s what you need to know:

It’s now time to switch to BSB 654 000. Please click here to learn more.

From 1 March 2023 through to 31 May 2023, each time an eligible Member uses the new BSB 654 000 for any debit or credit payment they will go into the monthly draw to win a $1,000 gift card. There will be three draws, being a total value of $3,000. Details on how to update your payment details are available above. Terms and conditions apply. Winners will be notified by phone or email.

Thank you to Members who have switched to BSB 654 000. Winners of the previous $1000 gift card draws include:

• Sasha, Brisbane – Draw 1 Winner
• Samuel, Mackay – Draw 2 Winner
• David, Innisfail – Draw 3 Winner
• Michael, Sarina – Draw 4 Winner
• Jeanie, Charters Towers – Draw 5 Winner
• Jennifer, Cairns – Draw 6 Winner

Congratulations!

If you log into the banking app, you will start to see some improvements, which we will continue to keep rolling out for you. Some of these improvements include:

• Access to more digital wallets including Apple Pay, Samsung Pay and Google Pay
• Request and commence using virtual digital cards instantly
• Push your card details from the banking app into Apple Pay
• Ability to manage your cards including setting daily limits and blocking certain transaction types

You don’t have to do anything, simply enjoy faster banking.

Our new BSB allows for faster transfers using the Osko network. This means when sending and receiving money with an account outside of Queensland Country Bank, you may receive the money almost immediately providing the other financial institution also has this capability.

You may have already noticed the word Osko coming up on your statement, in your account transactions on internet banking or in the banking app.

If you haven’t already set up PayID, we encourage you to do this so you can enjoy receiving money instantly. You can set this up in internet banking or the banking app. Further instructions on how to do this are available at queenslandcountry.bank/npp

As part of the benefits of our banking improvements project, we have launched our new Visa My Rewards Credit Card. To learn more about this exciting product, please click here.

As part of the banking improvements project, we introduced our new fee structure. These were rolled out on 1 November 2022. 18 fees have been removed altogether and another four have been reduced. In addition, Queensland Country Bank Members can now bank free at more than 3500 Bank@Post outlets Australia wide.

You can read the full Fees and Charges brochure online here.

There are a number of ways to claim Medicare benefits including using your Medicare online account, the Express Plus Medicare mobile app, by mail, at a service centre and more. Details can be found on the Services Australia website. 

To ensure prompt, accurate processing of your claim, it is important that Medicare has your current bank account details including BSB 654 000 and your unique account number. To learn how to update your bank account details with Medicare, you can follow their guide here.