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Banking Improvements

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It’s time to switch to BSB 654 000.

As part of our banking improvements project, our BSB has changed from BSB 704 640 to BSB 654 000. If you haven’t already, it’s now time to switch to BSB 654 000.

 

Key dates

29 May 2023 All Members except for Smart Budget Agreement and Business Banking Members to switch to BSB 654 000 by 29 May 2023.
31 July 2023 All SmartBudget Agreement and Business Banking Members to switch to BSB 654 000 by 31 July 2023.

 

Important information

BSB 654 000 needs to be used with your eight-digit unique account number and not your Member number or any other reference number.

For Members who hold a SmartBudget Agreement, these directions are slightly different. Please refer to the information sent to all SmartBudget Agreement holders. Please visit your local branch or speak with our team on 1800 075 078 if you need another copy of this information.

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Switching your BSB in PayPal

If you have a PayPal account with a linked Queensland Country account, you can update your banking details with the following steps.

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SmartBudget

If you have a SmartBudget agreement, you will need to update your BSB for all direct debits in place. You will need to ensure you are using the new BSB with your unique direct debit account number, rather than any other numbers or references for each of the relevant direct debits.

The SmartBudget team will contact you directly with a checklist of all of the direct debits made from your SmartBudget account, so you can work through these one by one.

If you ever need another copy of your checklist, you can request one at any branch or call 1800 075 078.

 

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Queensland Country Health Fund Members

If you are a Member of Queensland Country Health Fund and Queensland Country Bank, here’s what you need to know:

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Business Banking Members

It’s now time to switch to BSB 654 000. Please click here to learn more.

 

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Your chance to win a $1000 gift card

From 1 March 2023 through to 31 May 2023, each time an eligible Member uses the new BSB 654 000 for any debit or credit payment they will go into the monthly draw to win a $1,000 gift card. There will be three draws, being a total value of $3,000. Details on how to update your payment details are available above. Terms and conditions apply. Winners will be notified by phone or email.

Thank you to Members who have switched to BSB 654 000. Winners of the previous $1000 gift card draws include:

  • Sasha, Brisbane – Draw 1 Winner
  • Samuel, Mackay – Draw 2 Winner
  • David, Innisfail – Draw 3 Winner
  • Michael, Sarina – Draw 4 Winner
  • Jeanie, Charters Towers – Draw 5 Winner
  • Jennifer, Cairns – Draw 6 Winner

Congratulations!

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Banking app improvements

If you log into the banking app, you will start to see some improvements, which we will continue to keep rolling out for you. Some of these improvements include:

  • Access to more digital wallets including Apple Pay, Samsung Pay and Google Pay
  • Request and commence using virtual digital cards instantly
  • Push your card details from the banking app into Apple Pay
  • Ability to manage your cards including setting daily limits and blocking certain transaction types

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Faster banking with PayID and Osko

You don’t have to do anything, simply enjoy faster banking.

Our new BSB allows for faster transfers using the Osko network. This means when sending and receiving money with an account outside of Queensland Country Bank, you may receive the money almost immediately providing the other financial institution also has this capability.

You may have already noticed the word Osko coming up on your statement, in your account transactions on internet banking or in the banking app.

If you haven’t already set up PayID, we encourage you to do this so you can enjoy receiving money instantly. You can set this up in internet banking or the banking app. Further instructions on how to do this are available at queenslandcountry.bank/npp

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New credit card rewards program

As part of the benefits of our banking improvements project, we have launched our new Visa My Rewards Credit Card. To learn more about this exciting product, please click here.

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Fee reductions

As part of the banking improvements project, we introduced our new fee structure. These were rolled out on 1 November 2022. 18 fees have been removed altogether and another four have been reduced. In addition, Queensland Country Bank Members can now bank free at more than 3500 Bank@Post outlets Australia wide.

You can read the full Fees and Charges brochure online here.

 

 

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Claiming Medicare benefits

There are a number of ways to claim Medicare benefits including using your Medicare online account, the Express Plus Medicare mobile app, by mail, at a service centre and more. Details can be found on the Services Australia website

To ensure prompt, accurate processing of your claim, it is important that Medicare has your current bank account details including BSB 654 000 and your unique account number. To learn how to update your bank account details with Medicare, you can follow their guide here.

We understand these changes will require effort from Members to implement and we thank everyone for their patience and understanding.

This webpage will be kept up to date with the improvements as they occur.

If you have any questions, please call 1800 075 078, or drop into one of our branches.

We’re here to help!  If you would like a Member of our team to contact you for further assistance with our Banking Improvement changes, please fill out the form located below.  Our friendly staff will be in contact with you within 5 working days. 

If your matter is urgent, please contact 1800 075 078 or visit your nearest branch.  

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FAQs

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What is the Queensland Country Bank BSB?

Queensland Country Bank has a new BSB 654 000. All Members now need to switch to BSB 654 000. The former BSB 704 640 will stop working on 31 July 2023.

  • All Members except for Smart Budget Agreement and Business Banking Members need to switch to BSB 654 000 by no later than 29 May 2023.
  • All SmartBudget Agreement and Business Banking Members need to switch to BSB 654 000 by no later than 31 July 2023.

It’s important changes are made by the above dates to avoid payments being rejected.

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Do I have to do anything yet?

Yes, you now need to switch to BSB 654 000 by 29 May 2023. Business Banking and SmartBudget Members have until 31 July 2023. It’s important changes are made by these dates to avoid payments being rejected.

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Will Apple Pay be available?

Yes, Apple Pay, Samsung Pay and Google Pay are available with all new cards.

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What is PayID?

A PayID is unique to you and you only. It could be your mobile number or email address.

So instead of giving over hard to remember BSB and account numbers, you can give them your PayID and they'll be able to transfer money to you.

No longer will you be waiting 24 to 72 hours for your friend's payment for dinner from the other night. Plus, when you receive their payment it will come with their accompanying message so you know what it's for.

And if you need to pay someone and they are registered for PayID, you’ll only need their PayID to transfer money directly into their bank account. And they'll also receive it in a super speedy timeframe!

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How to set my PayID on web banking?

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How to set my PayID on mobile?

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How do I update my BSB in PayPal?

If you have a PayPal account with a linked Queensland Country account, you can update your banking details with the following steps.

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When will the former BSB be phased out?

BSB 704 640 will stop working on 31 July 2023.