A fifth-generation Townsville resident, Lewis is a former General Manager of the Townsville Bulletin and surrounding regional newspapers. Lewis has also worked for the Federal Government in Canberra (Tourism portfolio), served as the Commercial Manager for the North Queensland Cowboys and the Brisbane Broncos Rugby League Clubs, and spent nearly two years as Director, Commercial of Brisbane Marketing (Brisbane’s Office of Economic Development.)

Over the past 15 years he has held Director positions on a range of local boards and committees including Queensland Country Health Fund Ltd, Mater Health NQ, the Townsville Water Security Taskforce and as Chair of the Townsville City Deal Stakeholder Reference Group.

Lewis currently holds a non-executive Directorship with the North Queensland Cowboys where he has sat as the current Board Chair since 2020.

Patricia is the Queensland Government Director-General of the Department of the Environment, Tourism, Science and Innovation. Patricia’s diverse career includes four years heading up the Mount Isa Chamber of Commerce, nine years with Townsville Enterprise (five of which as CEO), two years as CEO of Destination Gold Coast, and a further two years as CEO of Tourism and Events Queensland.

Patricia has been awarded during her career the Young Manager of the Year through the Australian Institute of Management and the Australian Financial Review Young BOSS Executive of the Year and is a graduate of the Australian-American Young Leadership Dialogue. Patricia was previously a Director of Queensland Country Health Fund Ltd.

Karl is an experienced Executive and Director with a background in technology and cyber security. Karl was previously CEO of one of Queensland Country Bank’s primary technology providers, Data Action Pty Ltd, and a Director at key digital supplier Fusion Enterprise Pty Ltd.

Prior to this time Karl spent nearly two decades at the US multi-national company, HP (Hewlett Packard), in various national and international roles across many sectors, including Banking and Financial Services.

Sean is a Townsville local. He went to James Cook University and holds a Bachelor of Laws degree.

Since 2015, Sean has been a Barrister in private practice and a member of 31 Sturt Chambers. His practice area is broadly based in commercial litigation and includes corporations law, trade practices and equity. Sean appears in both original and appellate court proceedings. Prior to being called to the Bar, Sean had a 17 year career as a solicitor, specialising in commercial litigation.

Since 2004, Sean has been a registered adjudicator with the Queensland Building and Construction Commission and, in that role, decides disputes under Queensland's security of payment legislation. Sean also acts in building and construction law matters as part of his broader practice.

Lauren is a highly accomplished finance professional nearing 20 years of experience as an accountant, and over 10 years as a Certified Practising Accountant (CPA), with a strong commitment to financial excellence and innovation. Lauren has a deep connection to Queensland Country Bank, having been a proud member for close to 20 years.

Lauren is the proprietor of Lauren Shepherd Consulting, where she delivers strategic financial advisory services with a focus on operational efficiency, digital transformation, and sustainable growth.

Lauren is also currently serving as Senior Finance Manager at Carey Group’s Townsville office. Lauren contributes significantly to the community through her role as a Director and Chair of the Finance, Audit, and Risk Committee at the Cowboys Leagues Club Ltd. Her leadership in this capacity underscores her expertise in financial governance, risk management, and strategic oversight.

Aileen’s banking career began in Melbourne and Sydney. Aileen has held a variety of roles at Queensland Country Bank, including serving as Chief Executive Officer for 10 years.

Since 2019, Aileen has contributed in a voluntary capacity as a Director of Ronald McDonald House North Australia, including two years as Chair, concluding in 2025. Aileen was also a member of the CopperString 2032 Regional Reference Group until 2024, and currently provides advisory services to a small manufacturing business.

Aileen brings to the Board a detailed knowledge of the banking sector and regulatory environment, along with a deep appreciation of the history of Queensland Country.

Aaron began his career at Westpac, before moving to Metway Bank (now Suncorp), and Bank of Queensland before settling in at Queensland Country in 2004.

Aaron was appointed to the position of General Manager Health Insurance in 2007 and became the CEO of the Health Fund in January 2017. He was then appointed to group CEO of Queensland Country Bank in 2019.

Aaron is a firm believer in the member-owned structure where the shareholder is the customer and giving back to the community.

Petrice has been with Queensland Country since April 2002, when she joined as a Contract Accountant. In January 2003 she took up the role of Financial Controller and then moved into the Chief Financial Officer position in November 2007.

Petrice studied commerce at JCU, becoming a CPA qualified accountant in 1999. Her career started in public practice as a tax accountant, before working overseas in London for two years. She joined Queensland Country upon her return to Australia.

Shawn joined Queensland Country in October 2001 as a trainee at the Aitkenvale Branch and spent a decade as Credit Manager before moving into various executive roles. He managed key projects, including system conversions and mergers, and served as Chief Risk Officer from October 2017 to September 2022.

Now, as Chief Transformation Officer, Shawn leads the digital transformation efforts, overseeing ICT, Data, and Transformation teams. He holds an MBA and is a Graduate of the Australian Institute of Company Directors, and is committed to enhancing member and staff experiences.

Dylan commenced with Queensland Country as a Branch Manager in May 2011 following seven years with a major bank. Since that time, he has held roles within the organisation including Product Manager, Head of Credit and Fraud, General Manager Support Services and Executive Manager Corporate Services.

Dylan completed a Master of Professional Accounting from James Cook University in 2022.

In his current role as Chief Operating Officer, Dylan holds responsibility for Credit, Member Support, Fraud, Operations, SmartBudget, Facilities and Procurement.

Katherine joined Queensland Country Bank in 2007 and leads the organisation's People and Culture initiatives.

Registered as a Psychologist, she spent years consulting with organisations across every sector in the field of organisational psychology, before taking her skills and experience into an in-house practitioner role.

Katherine has a love of working with people and seeing people engaged and fulfilling their potential. Her current portfolio includes Human Resources, Capability, Employee Engagement and Internal Communications, Sustainability and Project Governance.

Kirsten joined Queensland Country as Head of Legal and Compliance in 2018. In 2022, she served as Interim Chief Risk Officer (CRO) and formally assumed the CRO role in 2023. She also obtained the role of Company Secretary in 2024. 

Kirsten is responsible for overseeing the organisation's Legal, Risk, Compliance, Governance, Anti-Money Laundering (AML) and Internal Audit functions.

Kirsten was admitted to the Supreme Court in Queensland in 2011. She also has a masters in Anti Money Laundering & Counter Terrorism Financing, as well as a diploma in Legal Practice Management.

Glenn has spent 20 years in Executive Management roles with Queensland Country Group. Notably, overseeing the Queensland Country Health Fund from April 2019 and, subsequently, playing a significant role in its sale to HBF in 2023.

Glenn is dedicated to exceptional member service and strong community relationships, guiding Queensland Country Health Fund to significant growth and success. Glenn holds an MBA from James Cook University, and he champions the member-owned model, where customers are valued shareholders.

Andrew McArdle joined our team in September 2015 as the General Manager for Retail Banking. Before joining us, he served as the General Manager for Sales & Distribution at another Queensland-based financial institution for two and a half years.

Andrew brings a wealth of experience in the banking industry, having worked in various roles including Retail Banking, State Office Management, Strategic Planning, Operations, Regulation, Compliance, and both Commercial and Retail Lending.