While Optus has confirmed that no payment information has been compromised. Queensland Country Bank is taking extra measures to protect Member's accounts.

If you are an Optus customer, we encourage you to contact Optus to check if your details have been compromised.

How can these stolen details be used?

Cyber-criminals can use your personal details in a number of different ways, including but not limited to:

• Opening accounts;
• Transacting on accounts;
• Requesting changes to Internet Banking
• Requesting changes to account holder contact details;
• Submitting loan applications;
• Submitting all forms and applications; and
• Other uses as yet unknown

What do you need to do if your details have been stolen?

1. Ensure you stay extra vigilant in all your daily financial interactions. For tips on spotting a scam, review our scam resources.
2. Contact credit reporting bodies like Equifax, Experian or Illion: They can assist with services such as providing you with a copy of, or placing a credit ban on, your credit report.
3. If you’ve received notification from Optus that your Driving Licence has been exposed, you can change your licence number and receive a new driver’s licence free of charge via TMR.
4. If in doubt about the legitimacy of a contact, don’t action anything. Report all suspicious email or text message to our contact centre team 1800 075 078 or info@queenslandcountry.bank.
5. Be cautious of unexpected phone calls or texts that appear to come from a Queensland Country number. Criminals can make it appear as if a phone call or text is coming from one of our legitimate numbers – this is called spoofing. This means that fake text messages can appear in the same thread as legitimate messages from Queensland Country.
6. Use a unique complex password for each account. We recommend our Members add a RIM password as an extra layer of security. Please reach out to our contact centre to do this.
7. Monitor your accounts for any unusual activity contact us immediately if there are any concerns.

Other important information:

We recommend reviewing the information available on IDCARE’s site relating to the cyber attack, which details the potential risk and recommended actions depending on the type of information that has been compromised.

Targeted phishing and phone porting may be a consequence of the reported breach. Phishing can be received in the form of scam calls, emails and also smishing – which is by SMS. Learn more to find out about phishing scams and identity theft.

We’re aware that some Members have received text messages asking to pay money to stop information being exposed (example below, note this account has been blocked by Commonwealth Bank). If you receive this kind of message, do not respond or transfer any money. Report it to our contact centre and delete the message.

You can learn more about protecting yourself online by visiting our scams page.