Our BSB is 654 000.

When you join Queensland Country Bank, we provide you with a Member Contents Pack. This is either given to you as a hard copy if you join in-branch or sent to you via email, based on your preference at the time. Your Member Number is included in this pack.

Furthermore, your Member Number will also be included in any correspondence which we issue you during your Membership tenure.

If you have a Queensland Country Bank Visa Debit or Visa Credit card, your Member Number is embossed on the front of the card, just below your name.

From a digital perspective, you can find your Member Number in the following places:

• Mobile App: After you log in, your Member Number will be displayed on the home screen underneath your name.
• Internet Banking: After you log in, your Member Number will display on the left-hand side of home screen underneath your name.

Should you require any further assistance, please don’t hesitate to visit your local Branch or call our Contact Centre on 1800 075 078.

If you want to cancel your card and credit facility (i.e. close your credit card account), please follow these steps.

If you would like to cancel your card only, due to being lost or stolen, you can contact us via phone on 1800 075 078 or visit your local branch during business hours to report your card and arrange a replacement card.

You can also report your card as lost or stolen in Internet Banking or the Mobile App by going to Card Management and following the prompts. You can choose to order a replacement card and add it to your digital wallet straight away to continue using your account.

If you think you may have just misplaced your card, find out how to temporarily block your card.

Login to Internet Banking or the Mobile App and go to Card management > Select the card you'd like to manage > Select Card controls.

From here you control your card's ability to be used for payWave, Online purchases, In-Store purchases, ATM withdrawals and Digital wallet in both Australia and Internationally.