Queensland Country Bank

Utility menu

    • Internet Banking
    • SmartBudget Portal
    • Health Fund
Visit our Health Fund

Utility menu

  • Calculators
  • Rates & Fees
  • Contact Us
  • Find Us
    • Internet Banking
    • SmartBudget Portal
    • Health Fund
Queensland Country Bank

Main menu

New BSB 654 000 More BSB Information.
Former BSB 704 640 More BSB Information.
  • Personal

    • Special offers
      • Green Car Loan
      • 3 Year Fixed Package Home Loan
      • New Car Loan (New or demo cars)
      • Home Loan Variable Special
    • Home Buying Government Support
    • Line of credit
    • Variable home loans
    • Fixed home loans
    • Personal loans
    • Transaction accounts
    • Savings accounts
    • Budgeting tools
    • Credit cards
    • International transfers
    • Foreign exchange
    • Rates and Fees Rates and Fees
    • SmartBudget SmartBudget
    • Try our calculators Try our calculators
  • Business

    • Business Accounts
      • Business Platinum account
      • Business Basic account
      • Business Online Saver account
    • Business Fixed Term Deposits (Interest paid at maturity)
    • Business Fixed Term Deposits (Interest paid monthly)
    • Business Fixed Term Deposits (Interest paid annually)
    • Business Green Car Loan
    • Business loans
    • Commercial overdrafts
    • Business Visa credit card
    • Business payment solutions
    • Switch to BSB 654 000
    • Read our latest news and stories Read our latest news and stories
  • Insurance

    • Health insurance
    • Home and contents insurance
    • Car insurance
    • Caravan insurance
    • Travel insurance
    • Landlords insurance
    • Boat insurance
    • Making a claim
    • Making a claim Making a claim
    • Read our latest news and stories Read our latest news and stories
  • Community

    • Queensland Country Good For Good Community Grants
    • Our Charity Partner
    • Major Community Sponsorships
    • Local Community Stories
    • Community Partner Program
    • Community Volunteer Program
    • Career opportunities Career opportunities
    • Current vacancies Current vacancies
    • About us About us
  • Help & Information

    • About us
      • Our Values
      • Our people
      • Customer Owned Banking Code of Practice
      • Governance and reporting
      • Careers
      • Transition to a member-owned bank
    • Lost, Stolen or Canceling cards
    • Security
    • Accessing your money
    • Financial Claims Scheme
    • Target Market Determinations
    • Comprehensive Credit Reporting
    • Financial hardship
      • Domestic and Family Violence
    • Brochures and terms and conditions of use
    • Privacy Policy
    • Home loan key fact sheets
    • Deceased estates
    • Compliments and Complaints
    • FAQs
    • Information for contractors
    • Direct debits
    • Open Banking
      • Open Banking - Developers
    • Read our latest news and stories Read our latest news and stories
    • View our Newsletter here View our Newsletter here
    • Rates and Fees Rates and Fees

Utility menu

  • Calculators
  • Rates & Fees
  • Contact Us
  • Find Us
Visit our Health Fund
1800 075 078
New BSB 654 000 More BSB Information.
Former BSB 704 640 More BSB Information.

Personal

  • Special offers
    • Green Car Loan
    • 3 Year Fixed Package Home Loan
    • New Car Loan (New or demo cars)
    • Home Loan Variable Special
  • Home Buying Government Support
  • Line of credit
  • Variable home loans
  • Fixed home loans
  • Personal loans
  • Transaction accounts
  • Savings accounts
  • Budgeting tools
  • Credit cards
  • International transfers
  • Foreign exchange
  • Rates and Fees Rates and Fees
  • SmartBudget SmartBudget
  • Try our calculators Try our calculators

Business

  • Business Accounts
    • Business Platinum account
    • Business Basic account
    • Business Online Saver account
  • Business Fixed Term Deposits (Interest paid at maturity)
  • Business Fixed Term Deposits (Interest paid monthly)
  • Business Fixed Term Deposits (Interest paid annually)
  • Business Green Car Loan
  • Business loans
  • Commercial overdrafts
  • Business Visa credit card
  • Business payment solutions
  • Switch to BSB 654 000
  • Read our latest news and stories Read our latest news and stories

Insurance

  • Health insurance
  • Home and contents insurance
  • Car insurance
  • Caravan insurance
  • Travel insurance
  • Landlords insurance
  • Boat insurance
  • Making a claim
  • Making a claim Making a claim
  • Read our latest news and stories Read our latest news and stories

Community

  • Queensland Country Good For Good Community Grants
  • Our Charity Partner
  • Major Community Sponsorships
  • Local Community Stories
  • Community Partner Program
  • Community Volunteer Program
  • Career opportunities Career opportunities
  • Current vacancies Current vacancies
  • About us About us

Help & Information

  • About us
    • Our Values
    • Our people
    • Customer Owned Banking Code of Practice
    • Governance and reporting
    • Careers
    • Transition to a member-owned bank
  • Lost, Stolen or Canceling cards
  • Security
  • Accessing your money
  • Financial Claims Scheme
  • Target Market Determinations
  • Comprehensive Credit Reporting
  • Financial hardship
    • Domestic and Family Violence
  • Brochures and terms and conditions of use
  • Privacy Policy
  • Home loan key fact sheets
  • Deceased estates
  • Compliments and Complaints
  • FAQs
  • Information for contractors
  • Direct debits
  • Open Banking
    • Open Banking - Developers
  • Read our latest news and stories Read our latest news and stories
  • View our Newsletter here View our Newsletter here
  • Rates and Fees Rates and Fees

Site search

  1. Home
  2. Help & Information
  3. FAQs

FAQs

This site does not support Internet Explorer 8. Please upgrade your browser.

Most popular questions

icon-sprites_speech-bubble

Loans

  • What is Lenders Mortgage Insurance and is it required?
  • Who is eligible to apply for a loan?
  • What do I need to bring in when applying for a loan?
  • How long does it take to get a loan application approved?
View all
sprites

Credit cards

  • What is Visa Zero Liability?
  • What happens if my card has been used fraudulently?
  • How to pay in apps and on the web
  • How to find my transactions in Google Pay?
  • Can I add my card to Samsung Pay?
View all
icon-sprites_opening-hours

General

  • What is Queensland Country's BSB?
  • Are you as secure as a bank?
  • What are your current interest rates?
  • Where can I find your branches?
  • Do you have ATMs?
View all
icon-sprites_write-to-us

Accounts

  • What does "at call" mean?
  • How do you open a savings or transaction account?
  • When can I access my Christmas Club account?
  • Can you transfer money out of a savings account on internet banking?
View all
sprites

Cards

  • What do I do if my card is lost or stolen?
  • What is Verified by Visa?
  • Can I replace my current card with another card card design?
  • Cancel your card online
  • How to pay in apps and on the web
View all
icon-sprites_speed

PayID

  • What is PayID?
  • Do you need to register for PayID?
  • What are the benefits of PayID?
  • Is it secure and can I trust it?
  • What is Osko by BPAY?
View all
icon-sprites_health

Good for Good Community Grants

  • What are Queensland Country ‘Good for Good’ Community Grants?
  • Who can apply for a Queensland Country ‘Good for Good’ Community Grant?
  • When do applications close?
  • How much funding can my group apply for?
  • Can you tell me a little more about the categories of funding I apply under?
View all
sprites

Digital Wallet

  • Is the increase to the contactless limit likely to become permanent?
  • Does this apply to mobile payments and other wearables?
  • Does it cost anything to set up a Digital Wallet?
  • What Payments/transactions can I make with my Digital Wallet?
  • How secure is my card information if I store it in a digital wallet?
View all
icon-sprites_speed

Google Pay

  • How does Google Pay work?
  • What Payments/transactions can I make with Google Pay?
  • How secure is my card information if I store it in Google Pay?
  • Do I need to add money to Google Pay?
  • What happens if I lose my phone?
View all
icon-sprites_speed

Apple Pay

  • What is Apple Pay?
  • Which Apple devices are compatible with Apple Pay?
  • What happens if I lose my phone?
  • Does Apple store the card details?
  • What is the Device Account Number?
View all
icon-sprites_satisfaction

New Car Loan

  • Is it a fixed rate for the term?
  • What is the maximum loan term?
  • Can I pay in advance?
  • Is there a minimum deposit?
  • What are the fees, including payout?
View all
icon-sprites_satisfaction

Mobile banking

  • What is mobile banking and what services are available within mobile banking?
View all
sprites

Open Banking

  • What is Open Banking?
  • When will Open Banking be available?
  • How will Open Banking make your life easier?
  • Will my data be safe and secure?
  • What if I don’t want to use Open Banking?
View all
  1. Home
  2. Help & Information
  3. FAQs

Help menu

  • About us
    • Our Values
    • Our people
    • Customer Owned Banking Code of Practice
    • Governance and reporting
    • Careers
    • Transition to a member-owned bank
  • Accessing Your Money
  • Security
  • Calculators
  • News
  • Contact Us
  • Lost or Stolen Cards
  • Compliment or Complaints
  • Find a branch
    • SocialIcons_Facebook.png
    • socialicon_instagram.png
    • socialicon_linkedin.png
    • socialicon_pinterest.png
  • Privacy Policy
  • Disclaimer
  • Site Map
  • Regulatory disclosures
  • Whistleblower Policy
  • Supplier Code of Conduct
  • Brochures & TC's

© Queensland Country Bank Limited 2023 ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533