icon-sprites_opening-hours General FAQ What is Queensland Country's BSB? Where can I find your branches? Are you as secure as a bank? View all
icon-sprites_write-to-us Accounts FAQ How do you open a savings or transaction account? What do I use to verify my ID online when opening an account? Can you transfer money out of a savings account on internet banking? View all
sprites SmartBudget FAQ How can I view my SmartBudget account online? How can I pay my bills online? Can I add new bills throughout my agreement? View all
icon-sprites_speech-bubble Loans FAQ How do I apply for a personal loan? Who is eligible to apply for a loan? What do I need to bring in when applying for a loan? View all
sprites Credit cards FAQ What is Visa Zero Liability? What happens if my card has been used fraudulently? How to pay in apps and on the web View all
sprites Cards FAQ What do I do if my card is lost or stolen? I’ve misplaced my card, can I block it until I find it again? How do I activate my new card? View all
sprites Digital Wallet FAQ Which digital wallets are available for Queensland Country Cards? What payments or transactions can I make with my Digital Wallet? Does it cost anything to set up a Digital Wallet? View all
icon-sprites_speed Google Pay FAQ How does Google Pay work? What Payments/transactions can I make with Google Pay? How secure is my card information if I store it in Google Pay? View all
icon-sprites_speed Apple Pay FAQ What is Apple Pay? Which Apple devices can I use? What happens if I lose my phone? View all
icon-sprites_speed PayID and instant payments FAQ What is PayID? Do you need to register for PayID? What are the benefits of PayID? View all
icon-sprites_satisfaction New Car Loan FAQ What are the fees, including payout? Is it a fixed rate for the term? What is the maximum loan term? View all
icon-sprites_health Good for Good Community Grants FAQ What are Queensland Country Bank ‘Good for Good’ Community Grants? Who can apply for a Queensland Country Bank ‘Good for Good’ Community Grant? What questions do I need to prepare for with my application? View all
icon-sprites_satisfaction Mobile banking FAQ What is mobile banking and what services are available within mobile banking? View all
sprites Open Banking FAQ What if I don’t want to use Open Banking? Will my data be safe and secure? How will Open Banking make your life easier? View all
icon-sprites_member Online Identity Verification What is IDVerse? How does IDVerse work? What if my name doesn’t match my Australian identity documents? View all
