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Queensland Country Bank
BSB 704 640

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  1. Home
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FAQs

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Most popular questions

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Loans

  • What is Lenders Mortgage Insurance and is it required?
  • Who is eligible to apply for a loan?(2)
  • What do I need to bring in when applying for a loan?
  • How long does it take to get a loan application approved?
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Credit cards

  • What is Visa Zero Liability?
  • What happens if my card has been used fraudulently?
  • How to pay in apps and on the web
  • How to find my transactions in Google Pay?
  • Can I add my card to Samsung Pay?
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General

  • What is Queensland Country's BSB?
  • Are you as secure as a bank?
  • What are your current interest rates?
  • Where can I find your branches?
  • Do you have ATMs?
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Accounts

  • What does "at call" mean?
  • How do you open a savings or transaction account?
  • When can I access my Christmas Club account?
  • Can you transfer money out of a savings account on internet banking?
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Cards

  • What do I do if my card is lost or stolen?
  • What is Verified by Visa?
  • Can I replace my current Visa Debit Card with a Cowboys Visa Debit Card?
  • How to pay in apps and on the web
  • How to find my transactions in Google Pay?
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New Payments Platform (NPP)

  • What is NPP?
  • How did NPP come about?
  • What are the features of NPP?
  • What is PayID?
  • Do you need to register for PayID?
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Community

  • Who can apply for a Queensland Country ‘Good for Good’ Community Grant?
  • What is Queensland Country ‘Good for Good’ Community Grants?
  • Who is Queensland Country Bank's Charity Partner?
  • My community group is based in Southern Queensland.
  • How much funding can my group apply for?
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Digital Wallet

  • Is the increase to the contactless limit likely to become permanent?
  • Does this apply to mobile payments and other wearables?
  • Does it cost anything to set up a Digital Wallet?
  • What Payments/transactions can I make with my Digital Wallet?
  • How secure is my card information if I store it in a digital wallet?
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Google Pay

  • How does Google Pay work?
  • What Payments/transactions can I make with Google Pay?
  • How secure is my card information if I store it in Google Pay?
  • Do I need to add money to Google Pay?
  • What happens if I lose my phone?
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Apple Pay

  • What is Apple Pay?
  • Which Apple devices are compatible with Apple Pay?
  • What happens if I lose my phone?
  • Does Apple store the card details?
  • What is the Device Account Number?
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New Car Loan

  • Is it a fixed rate for the term?
  • What is the maximum loan term?
  • Can I pay in advance?
  • Is there a minimum deposit?
  • What are the fees, including payout?
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Mobile banking

  • What is mobile banking and what services are available within mobile banking?
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New Payments Platform (NPP)

  • What is NPP?
  • How did NPP come about?
  • What are the features of NPP?
  • What is PayID?
  • Do you need to register for PayID?
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Open Banking

  • What is Open Banking?
  • When will Open Banking be available?
  • How will Open Banking make your life easier?
  • Will my data be safe and secure?
  • What if I don’t want to use Open Banking?
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