We took some time out recently to talk through Amy’s career journey with her and see what the next 12 months ahead look like.

Where it started…

Amy started with Queensland Country as a Teller in Townsville nearly 14 years ago. The role of a Teller has certainly evolved over time which allowed Amy to focus on developing experience and skills with account openings, insurance sales and lending. In 2017, an opportunity popped up for Amy to complete a secondment as a Local Home Loan Specialist giving her the chance to cement the lending skills she had been developing over the years.

In 2020, Amy said she took a "leap of faith" and applied for the Local Manager position at our Townsville City branch which she was successful in obtaining. Since 2020, Amy has taken on a dual manager role overseeing two small branches within the Townsville region, completed secondments in our Credit department and now is managing our Willows branch.

What does the next 12 months look like for you?

The next 12 months, I am really excited for. The challenge of managing a larger branch, with a much larger Member base and all of the juggling it will bring. I am looking forward to the growth for myself and my team, as well as making time for fun while we work out our new rhythm.

What advice would you give to someone who might be considering a career in banking?

When I left school, I thought you had to have a certificate or degree before being able to work in finance but that certainly is not the case. If you genuinely want to help people achieve their goals and challenge yourself then retail banking is really rewarding. In banking there are so many other avenues to explore though whether it be on the frontline in branch, finance, human resources, IT, marketing, money mentoring…. it really has it all.