As I have mentioned in previous updates, Queensland Country acted quickly to make an Emergency Relief Package available to Members who have had their income reduced as a result of the pandemic. I am pleased to advise that this package has now been expanded for these Members to include a number of additional initiatives aimed at assisting them through these difficult times. These new elements include:
Following my previous updates, I have been heartened to receive a great deal of positive feedback regarding the appreciation Members have for the wonderful branch and call centre staff who are working hard to maintain our usual service levels during the pandemic. I am pleased to report that, to date, none of our staff have been diagnosed with Coronavirus and I thank all Members that deal with us on a face-to-face basis for respecting the social distancing guidelines in place in our branches.
A common question we have received since the start of the pandemic is how we will notify Members if the health of our staff or Government directives mean we need to temporarily close a branch. In the event this occurs, we will communicate the temporary closure to Members via SMS or email; a notice on our website; and a post on our social media channels. We will use these methods of notification as they are the quickest way for us to communicate with you in the event we have an unplanned need to change our operating hours.
To ensure you receive these messages, we encourage all Members to check their current contact details are up to date when you next speak with us. Alternatively, you can check the contact details we have for you through Internet Banking. Simply select the ‘Settings’ tab in the top righthand corner of Internet Banking, then the ‘Contact Details’ icon. If you or a family Member don’t have access to Internet Banking, please call us on 1800 075 078 and one of our team can assist you in setting up the service.
As discussed in my previous update, we continue to hear reports of retailers preferring card-based transaction over cash to avoid transmission of the virus. We have seen a significant increase in requests for cards on memberships in recent weeks and I encourage anyone who requires a new or replacement card to ensure ongoing access to your money to contact us.
One again, thank you for your support of Queensland Country Bank during this difficult time. Our organisation is in a strong position to help Members through the current pandemic situation, both in terms of the assistance packages we have made available and our overall strong financial position. If you have any questions about the assistance we can provide you during this time, please feel welcome to contact one of our team on 1800 075 078.
#Go Saver account only available for existing account holders
The information is general only. If you require further assistance particular to your situation, we encourage you to seek your own advice.
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