What do I do if my card is lost or stolen?
If you've lost your card or think it has been stolen, you can report it through Internet Banking under Card Management in the menu (you’ll find this under Services in Internet Banking). Complete the prompts, and choose if you’d like to replace your card. You’ll be able to access your new card using your digital wallet straight away, and your new physical card will arrive within 7-10 days. This feature to reorder a new card will soon be available in the App.
You can report your card as lost or stolen in the Mobile App under Card Management. You will need to contact us on 1800 075 078 to order a replacement card.
Alternatively, you can contact us to report your card as lost or stolen. Please call your nearest branch or our contact centre on 1800 075 078 during business hours. If you need to report your card lost or stolen outside business hours, please phone the Visa lost or stolen cards hotline on 1800 648 027 or (02) 8299 9101.
If your card is lost or stolen when you're overseas, please phone +612 8299 9101.
Please note that you will need to update your card control settings for your new card if you have customised your card controls in internet banking or the Mobile App.