Scam Alert

Released 6 Jun 2025, 6:30AM(UTC)

Queensland Country Bank have been made aware of an Impersonation Scam circulating via SMS advising that a suspicious login attempt has been detected and to call a number not associated with Queensland Country Bank.

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Details

Do NOT call this number. Instead, if you receive this message, immediately call us on 1800 075 078 during business hours or on 1300 705 750 outside business hours.  

 

These scammers have been known to ask for card details. Remember, Queensland Country Bank will never ask for your full card details. We also will never:

  • Email or SMS you and ask for your personal identification or Internet Banking access details.
  • Ask you to download a remote access tool to your electronic device.
  • Ask you for a code that has been sent to your phone.
  • Tell you that we need to view or control your Internet Banking session.
  • SMS or email you with a link to gain access to your Internet Banking.
  • Tell you that you need to move your money to a “safe” account.
  • Tell you that we need to visit your home to assist you with a transaction.

 

If you are concerned that you have fallen victim for this or any other scam you can take steps to immediately protect yourself:

Fraud Monitoring

We partner with Vigil, to ensure the security of your account is maintained 24/7. If you suspect you are a victim of a scam or fraud, contact Vigil’s afterhours support number immediately:

 

Internet and Mobile App Banking

You can take steps to protect yourself through Internet or App Banking if you suspect that you may have been a victim of a scam or fraud.

 

Card Management:

  • Reduce Access: Enable or disable payWave, online, in-store, ATM withdrawals, and digital wallet transactions.
  • Lock or Cancel Card: Lock your card (note: this won't block digital wallet transactions) or mark it as lost/stolen and order a new one.
  • Change PIN: Change your card PIN.

 

To access card management:

  • Internet Banking:Go to Services > Card Management (requires 2-factor authentication).
  • App:Tap the three horizontal lines in the top-right corner > Card Management > Tap your card picture.

 

Internet or Mobile App Banking Access:

  • Change Password: Change your password in Internet Banking (Settings > Change Password, (requires 2-factor authentication) or change your app PIN in the app (Settings > Change app PIN)).
  • Drop Transaction Limits: Reduce limits for transfers and BPay payments in Internet Banking (Settings > Transaction Limits) or in the app (Settings > Transaction Limits).
    • Please note that you can only decrease your limits via Internet or Mobile App Banking and once these have been decreased you will not be able to increase limits until you contact Queensland Country Bank directly.

 

Further Support

For more information, refer to our Help & Information articles on our website:

 

Useful links: