Scam Alert

Released 6 Feb 2026, 5:00AM(UTC)

Queensland Country Bank have been made aware of an Impersonation Scam circulating from a person or group of persons claiming that there have been unauthorised transactions detected on Member accounts and requiring access to their Internet/Mobile Banking.

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Details

They create a sense of urgency and may ask you to:

  • Confirm card details over the Phone or via SMS.
  • Read back a code from an SMS they send you.
  • Transfer money to a "safe" account

Do NOT engage with this caller and immediately hang up. If you receive a call like this, immediately call us on 1800 075 078 during business hours or on 1300 705 750 outside business hours. 

 

Remember, Queensland Country Bank will NEVER ask you to transfer funds to stop a scam. We also will never:

  • Email or SMS you and ask for your personal identification or Internet Banking access details.
  • Ask you to download a remote access tool to your electronic device.
  • Ask you for a code that has been sent to your phone.
  • Tell you that we need to view or control your Internet Banking session.
  • SMS or email you with a link to gain access to your Internet Banking.
  • Tell you that you need to move your money to a “safe” account.
  • Tell you that we need to visit your home to assist you with a transaction.
  • Ask you for your card details.

 

If you are concerned that you have fallen victim for this or any other scam you can take steps to immediately protect yourself:

Fraud Monitoring

We partner with Vigil, to ensure the security of your account is maintained 24/7. If you suspect you are a victim of a scam or fraud, contact Vigil’s afterhours support number immediately:

 

Internet and Mobile App Banking

You can take steps to protect yourself through Internet or App Banking if you suspect that you may have been a victim of a scam or fraud.

 

Card Management:

  • Reduce Access: Enable or disable payWave, online, in-store, ATM withdrawals, and digital wallet transactions.
  • Lock or Cancel Card: Lock your card (note: this won't block digital wallet transactions) or mark it as lost/stolen and order a new one.
  • Change PIN: Change your card PIN.

 

To access card management:

  • Internet Banking:Go to Services > Card Management (requires 2-factor authentication).
  • App:Tap the three horizontal lines in the top-right corner > Card Management > Tap your card picture.

 

Internet or Mobile App Banking Access:

  • Change Password: Change your password in Internet Banking (Settings > Change Password, (requires 2-factor authentication) or change your app PIN in the app (Settings > Change app PIN)).
  • Drop Transaction Limits: Reduce limits for transfers and BPay payments in Internet Banking (Settings > Transaction Limits) or in the app (Settings > Transaction Limits).
    • Please note that you can only decrease your limits via Internet or Mobile App Banking and once these have been decreased you will not be able to increase limits until you contact Queensland Country Bank directly.

 

Further Support

For more information, refer to our Help & Information articles on our website:

 

Useful links:

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