• CGU Direct Debits

    2 Oct 2020, 8:52AM

    Please note we are aware of an issue whereby direct debits relating to CGU Insurance have been duplicated.

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    We are investigating this matter as an urgent priority and will communicate further on the expected correction to our members accounts. We apologise for any inconvenience caused as we work through this. 

  • Planned Member Services offline

    9 Sep 2020, 7:16AM

    We’re committed to improving your banking experience, so some of our Member services will be offline for a planned system upgrade on Thursday, 10 September 2020 from 12:00am – 6:00am (QLD Time). Please note that this outage is only expected to last for one hour during this time frame.

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    We’re committed to improving your banking experience, so some of our Member services will be offline for a planned system upgrade on Thursday, 10 September 2020 from 12:00am – 6:00am (QLD Time). Please note that this outage is only expected to last for one hour during this time frame.  

    The following services will be unavailable during this time:

    • Internet Banking Two Factor Authentication Secure SMS 
    • SMS alerts 

    We encourage you to arrange any transfers or payments before midnight on Wednesday 9 September 2020 to avoid any issues with making payments that might be due. No other services will be affected by this maintenance. You can keep up to date via our Facebook page.

    Thank you for your understanding.

    Kind regards,

     

    Your Queensland Country Bank Team

  • New Card Designs available

    7 Sep 2020, 9:30AM

    You might have already seen our new card designs floating around and your very own new card isn’t too far behind. Find out more here.

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    You might have already seen our new card designs floating around and your very own new card isn’t too far behind.

    You will receive your new card design when your current card is replaced at renewal or if your current card is replaced due to being damaged, lost or stolen. This change will also be displayed in your Internet Banking where a preview of your card appears.

    Please note this has not yet been implemented on your Mobile Banking app. We will notify you of this change.

    When will your new card arrive?

    If your card is up for renewal, we will begin issuing cards with the new design immediately. This means, that all renewal cards for the month of May will be on the new designs.

    When will my new PIN arrive?

    Your new PIN will arrive in the mail a few days after your new card has been sent. If you need to use your new card before your new PIN arrives, you can do this by resetting your PIN in Internet banking. If you need assistance in locating this in Internet banking, please contact your friendly Queensland Country Bank team on 1800 075 078.

    What if I want to change my card design?

    You are more than welcome to change your card to another design in our selection. However, in line with our Fees and Charges this will incur a replacement card fee of $8.

    New card designs

    Visa Debit Card designs

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    Visa Credit Card

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    Business Visa

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    Cue Card

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    Cuscal Visa

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  • SMS Survey Scam

    3 Feb 2020, 12:56PM

    Be aware of the latest SMS Survey Scam...

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    Latest Scam

    We’re working to continuously provide you with security measures that safeguards your financial and personal information.

    So, to help better protect you against scams, be aware of the latest SMS Survey Scam.

    We have recently received advice that our Members are receiving an SMS from a number posing as Queensland Country Credit Union with a link to fill out an online survey to win a tablet. Please be aware that this is not a legitimate Queensland Country Credit Union promotion. Therefore, do not click on the link provided in this SMS.

    Please notify your nearest branch or call 1800 075 078 to report any suspicious scam calls.

  • Ayr and Home Hill branches closed

    28 Jan 2020, 10:08AM

    Update as of 29 January 2020 8:35am: Our Ayr and Home Hill branches will reopen today from 9:00am. Original Alert as of 28 January 2020 8:00am: Due to flooding, our Ayr and Home Hill branches will be closed until further notice. However, our remaining branches and Contact Centre are open. Insurance claims can be lodged direct with CGU by calling 13 24 80. Any banking enquiries can be made to our Contact Centre on 1800 075 078. An update will be provided regarding the reopening of these branches as soon as new information is received.