You might have already seen our new card designs floating around and your very own new card isn’t too far behind.
You will receive your new card design when your current card is replaced at renewal or if your current card is replaced due to being damaged, lost or stolen. This change will also be displayed in your Internet Banking where a preview of your card appears.
Please note this has not yet been implemented on your Mobile Banking app. We will notify you of this change.
When will your new card arrive?
If your card is up for renewal, we will begin issuing cards with the new design immediately. This means, that all renewal cards for the month of May will be on the new designs.
When will my new PIN arrive?
Your new PIN will arrive in the mail a few days after your new card has been sent. If you need to use your new card before your new PIN arrives, you can do this by resetting your PIN in Internet banking. If you need assistance in locating this in Internet banking, please contact your friendly Queensland Country Bank team on 1800 075 078.
What if I want to change my card design?
You are more than welcome to change your card to another design in our selection. However, in line with our Fees and Charges this will incur a replacement card fee of $8.
New card designs
Visa Debit Card designs
Visa Credit Card