If you’re planning an overseas holiday, there are lots of things to consider, including how you’ll access your funds, the security of your money overseas, staying on top of payments while you’re away, travel insurance and what to do before you go.

Before you go

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Let us know you’re travelling

Contact us to let us know that you’ll be travelling overseas, where you’re going and how long you’ll be gone.

Queensland Country monitors your transactions to protect you against fraud on your account. If your card is used in an unexpected location, we may put a temporary block on access to your account until we can contact you to confirm the transaction is deliberate. If we’re aware that you’ll be overseas, if any foreign transactions are picked up by Orion, our fraud monitoring service, we’ll be able to confirm that the transactions are legitimate. If you don’t tell us, and we can’t get hold of you, your card may be cancelled.

Provide us with details of the mobile phone number or email address that we can contact you on if we need to do so, and remember to stay in touch if you have any unexpected changes to your travel plans.

If you have more than one source of funds, you'll still be able to enjoy your holiday while knowing steps are being taken to protect your funds against fraud.

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Know your PIN

In some countries you may need to use your PIN instead of signing to authorise your purchase, or you may need to provide both so it’s a good idea to memorise your PIN before you leave the country.

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Check your expiry date

Make sure your card won’t expire while you are away. Contact us a few weeks before your departure to organise a new one if your card is due to expire during your trip.

Register with smarttraveller.gov.au to receive travel advice updates and to help the Australian Department of Foreign Affairs contact you in an emergency.

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Arrange travel insurance

As exciting as travelling overseas is, it’s important to prepare for any unexpected events that may happen when you’re in another country.

We can arrange travel insurance for you, so you can travel with peace of mind knowing that you’re covered for anything that might happen.

While you're away

Use your card securely

Keep it in your sight at all times and cover your PIN when entering it on foreign terminals.

Assistance with your card

If your card is lost or stolen while you're overseas, you can call +61 2 9959 7686.

Alternatively, if you need assistance with your Visa card when overseas, please call Visa Global Customer Assistance on +1 303 967 1090 (collect call available if phoning through the local phone network operator). They are available 24 hours a day, 7 days a week.

Assistance with your Cash Passport

If you have a reloadable prepaid Platinum Mastercard (aka Cash Passport) you have access to 24/7 help and it's only one call away whenever and wherever you are.

Please visit cashpassport.com.au for a list of international numbers depending on where you're located. 

If you only have access to wi-fi

We can assist where we can online via our Facebook @queenslandcountry or email to info@queenslandcountry.bank 

Managing your money while you’re away

Make sure you organise to take care of any bills or payments that might fall due, including loan repayments, rent, utilities and more, before you go away. If you can, pay them in advance or schedule them so you don’t have to worry about them.

Internet Banking is a great way to manage your funds overseas so you can check up on any transactions that you’ve made. You can make payments, transfers to and from your accounts and more, exactly the same as if you were still in Australia.

Set up your billers before you leave in case you need to pay a bill through online banking while you're away. If you use online banking, you may be sent an SMS to confirm the transaction, which may not be possible if you're not using your usual mobile phone number, and you won't be able to complete the transaction.

Wherever possible, you should try to avoid accessing Internet Banking from a public computer. But if you do while you're away, make sure you:

  • Check the computer has current anti-virus and firewall protection, as Trojan viruses or spyware can steal passwords and account numbers.
  • Log-out completely when you finish.

Visa also provide further information on tips when travelling overseas.

If you'd like to know more, call our Contact Centre on 1800 075 078 for any travel enquiries or visit our Contact Us page for branch locations.