Queensland Country Bank is proudly member-owned and remains committed to its Members and communities. The latest Roy Morgan Bank Trust and Distrust Scores Report shows customer-owned banks have once again been named Australia’s most trusted banking sector.
The report, based on Roy Morgan’s ongoing Risk Monitor surveying approximately 25,000 Australians* each year, marks customer-owned banking’s second consecutive recognition as most trusted banking sector and shows a further improvement in their collective Net Trust Score** since the previous report in May 2023.
Customer Owned Banking Association (COBA) CEO Michael Lawrence reinforced how customer-owned banks are experiencing greater trust by Australians.
“Trust is something that is earned, and customer-owned banks’ people-first approach translates to competitive rates, innovative products, superior services, and a strong commitment to local communities”
Unlike the publicly listed banks, Member Owned Credit Unions, Mutual Banks and Building Societies don’t have the pressure to maximise profits to pay external shareholders. Instead, Queensland Country Bank allocates profits back into better rates, fairer fees, community involvement and outstanding service.
Queensland Country Bank remains committed to providing excellent service and understands the value of personal, face-to-face banking. In April 2025, we have bucked the industry trend by opening a new branch in Maroochydore.
“While many banks are closing their doors, particularly in regional areas, Queensland Country Bank continues to prioritise supporting the regions and communities where our Members live and work,” said our CEO Aaron Newman.
“Queensland Country Bank is committed to ensuring Queenslanders across the state—both in regional and metropolitan areas—have access to reliable and community-focused banking”
The improved trust score for the mutual sector contrasts starkly with the broader banking industry. Since May 2023, distrust has worsened with 3.2 million (14.2%) of Australians aged 14 and over now expressing distrust towards either specific banks or the overall banking sector in general.
The banking sector as a whole ranked 24th out of 27 industries for net trust, only surpassing telecommunications, supermarkets, and social media companies. In contrast, customer-owned banks ranked 7th on the scale.
Queensland Country Bank is a member of The Customer Owned Banking Association – an industry association with a vision for more Australians to benefit from a resilient banking sector that is centred on people and communities.
*Reporting period is 12 months to January 2025. The customer-owned banking sector outperformed even the highest-rated investor-owned bank, with a collective Net Trust Score higher than any individual bank.
**The customer-owned banking sector recorded far more trust than distrust, resulting in an overall Net Trust Score of 1.00. In contrast, the entire banking industry recorded a Distrust Score of -14.26 and a Net Distrust Score of -3.97. This places the overall banking sector deeply in Net Distrust territory.