Going Overseas

These days, it’s easy to access your money overseas.

We recommend that you take more than one source of funds when travelling overseas, so if one is lost, stolen or inaccessible you will still have another option to access cash for travelling expenses.

  • Visa credit and Visa debit cards – Our Visa credit and debit cards are accepted anywhere on the Visa network across the world, giving you access to over 1 million ATMs and 24 million merchants in 170 countries
  • Cash Passport – a prepaid, PIN-protected card that can be loaded with foreign currency and isn’t linked to your bank account, giving you added peace of mind.
  • Foreign currency – we can arrange currency for over 30 countries

Taking a combination of foreign currency, a Multi-currency Cash Passport card™, and your Queensland Country debit and/or credit card will help minimise the risk of being left without access to money overseas.

We can arrange for a Multi-currency Cash Passport™ card for you and can also provide foreign currency banknotes for over 30 countries in a variety of denominations. The Multi-currency Cash Passport™ is a pre-paid, PIN protected card that enables you to obtain local currency from overseas ATMs.

Accessing your money

Explore the other ways that you can access your money.

Want to know more?

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What about foreign cash?

It's a good idea to have some local currency on you when travelling. You can pre-order your foreign cash at any Queensland Country Branch, that way you're prepared with local currency when you arrive at your destination. A range of currencies are available at your local branch, simply go to the 'Find Us' search bar to look for a branch near you.

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How do I access Internet Banking whilst overseas?

There's a few added steps to complete before you board the plane.

As you may not be able to access SMS from your Australian number when travelling, you will need to register for a VIP token before leaving the country. To do this you will need to download Symantec VIP Access App.

This App will generate a code that will replace the SMS codes during your trip as you will not be able to use the SMS codes overseas. Once you download and install the VIP Access App your 2-factor identification will change from SMS codes to VIP Access.

Find out how to install and register your VIP Access App (token) for Internet Banking, including screenshots.

Your app may encounter some security restrictions with the app while you're overseas. If that's the case, we recommend using Internet Banking for completing transfers.

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Do I need to let Queensland Country know I'm travelling?

Contact us to let us know that you’ll be travelling overseas, where you’re going and how long you’ll be gone.

Queensland Country monitors your transactions to protect you against fraud on your account. If your card is used in an unexpected location, we may put a temporary block on access to your account until we can contact you to confirm the transaction is deliberate. If we’re aware that you’ll be overseas, if any foreign transactions are picked up by Orion, our fraud monitoring service, we’ll be able to confirm that the transactions are legitimate. If you don’t tell us, and we can’t get hold of you, your card may be cancelled.

Provide us with details of the mobile phone number or email address that we can contact you on if we need to do so, and remember to stay in touch if you have any unexpected changes to your travel plans.

If you have more than one source of funds, you'll still be able to enjoy your holiday while knowing steps are being taken to protect your funds against fraud.

Register with smartraveller.gov.au to receive travel advice updates and to help the Australian Department of Foreign Affairs contact you in an emergency.

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Anything else I should know?

If you’re planning an overseas holiday, there are lots of things to consider, including how you’ll access your funds, the security of your money overseas, staying on top of payments while you’re away, travel insurance and what to do before you go.

Check out our travelling tips for some useful information to think about before you go overseas.

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