Privacy at Queensland Country Bank
At Queensland Country, we are dedicated to protecting your personal information and handling it with care and integrity. As a customer-owned bank, we value the trust you place in us and are committed to safeguarding your privacy.
Queensland Country Privacy and Credit Reporting Policy
Queensland Country is committed to upholding Australia’s privacy standards in the way we collect, use, disclose, and store your personal information. We comply with the following key frameworks:
- The Privacy Act 1988, including the Australian Privacy Principles (APPs)
- The Privacy (Credit Reporting) Code
- The Customer Owned Banking Code of Practice
These frameworks regulate and guide how we manage your information and reflect our commitment to transparency, accountability, and the protection of your privacy.
You can find information in our Privacy and Credit Reporting Policy on:
- The types of personal information we collect and the reasons we collect it
- How we manage, protect, and use your personal and credit-related information
- How you can access and update your personal details
- What steps you can take if you believe your privacy has been compromised
- Making a complaint
Download our Privacy Credit Reporting Policy - Effective 1 May 2025
Queensland Country Privacy and Credit Reporting Notification
Our Privacy Notification outlines how Queensland Country responsibly handles the collection, use, storage, and disclosure of your personal information, including credit-related details.
Download our Privacy Notification - Effective 1 May 2025
How to Contact Us
You can contact us by:
- Visiting one of our branches;
- Completing our online form;
- Calling us on 1800 075 078; or
- Emailing us at: privacy@queenslandcountry.bank
You can also write to us using the below address:
Privacy Officer
Queensland Country Bank Limited
PO Box 679,
Aitkenvale QLD 4814