Remote access scams are on the rise, with scammers becoming increasingly skilled at making their requests sound legitimate. These scams typically involve a fraudster impersonating a trusted organisation to convince you to download software that gives them remote control of your device. They may claim to be from your bank, telco, tech support, or even the police. These scammers rely on urgency, pressure, and confusion to get you to act quickly. Scamwatch data shows that Australians reported approximately $4.76 million in losses to remote access scams in 2025, highlighting how important it is to stay alert and safeguard yourself against these scams.
To help you stay safe, we’re breaking down some common beliefs that relate to remote access scams and revealing which ones are facts and which are myths.
If the caller knows my name and address, they must be legit.
Myth: Scammers often gain information before approaching their target. They can build a profile of you using publicly available information found on platforms like Facebook, Instagram or Linkedin. They also may have gained information using breached data, mail interception, or may even trick you into providing it willingly. It's important to protect your sensitive information and remember that personal details alone don't prove legitimacy. Always verify who you're speaking with, and if you’re unsure, hang up and call the organisation back using the phone number listed on their official website or letterhead. Taking a moment to check can prevent you from being caught in a scam.
Remote access tools are always dangerous.
Myth: They're safe when you initiate them, but never for banking or sensitive information purposes. If anyone is pressuring you to download remote access tools such as TeamViewer or AnyDesk, this is a major red flag for remote access scams. Take a moment to Stop, Check, and Protect yourself from these scams.
I should keep One-time passcodes protected
Fact: One‑time passcodes are key to your account's security, and they should never be shared with anyone, not even with us, if you didn't initiate the contact. If you receive a temporary password reset, device registration code, or transfer code that you didn't request, and someone asks you to provide it over the phone, this could be a scam. Hang up immediately and contact Queensland Country Bank using the phone number listed on our official website.
If the SMS says it's from Queensland Country Bank, it's safe to click the link.
Myth: Scammers may make calls or text messages that appear to come from your bank or other reputable organisation. It's also possible for fraudulent text messages to appear within a genuine text thread, so it's important to review all contact (especially unsolicited contact) carefully. If something feels off, trust your instincts and contact us directly.
Reporting my scam may help protect others.
Fact: By reporting scams, you help identify new tactics and prevent others from falling victim. Your experience could stop the next person from being targeted. Reporting also ensures you're connected with the right support services, so you don't have to navigate the situation alone.
Staying alert to the signs of remote access scams is one of the most effective ways to protect yourself and your personal information. If you ever receive a call, message, or request that doesn't feel right, take a moment to pause and check before taking action.
What to do if you suspect a scam:
- Stop all communications immediately.
- Contact Queensland Country Bank straight away - we’re here to help.
- Report it via Scamwatch.
Queensland Country Bank is a proud member of the Customer Owned Banking Association (COBA), and the Scam-Safe Accord. As a Member-owned bank, customers are at the core of what we do and we are committed to fighting scams and protecting our Members' money.
Source: Scamwatch 2026