Exciting News: Townsville City Branch is Relocating!
We're happy to announce a fresh chapter for your Townsville City branch! After years of serving the community at Shop 3, City Arcade 383 Flinders Street, Townsville City QLD 4810, we're making a move to a brand-new location.
From Monday, 8 September 2025, you'll find us at our new home:
1/139 Sturt Street, Townsville QLD 4810
What You Can Expect from the New Location
We've carefully planned this move to ensure we provide the same trusted service in a modern space. Here's what awaits you at our new Sturt Street branch:
Continuity of Service
Your banking needs remain our priority. While we're excited to welcome you to this new space, rest assured that the banking services you receive at our current location will stay the same. Our dedicated team will be moving with us, so the friendly faces you've come to know and trust will still be there to assist you.
New location just around the corner
Our new location is right in the heart of Townsville City. Whether you’re driving or walking, getting to us will be very similar. The Sturt Street branch features access points for people of all abilities.
Modern Facilities
The new branch has been thoughtfully designed with updated features to enhance your experience. Expect sleek interiors, dedicated service areas, and fresh new look.
A Seamless Transition
We're committed to making this change as seamless as possible for you. Here's what you need to know about the transition process:
Current Branch Operations
Our branch on Flinders Street will remain open and continue serving you until Friday, 29 August 2025.
Temporary Closure Notice: As we move into our new location and prepare for opening, our Townsville City location will be closed between Friday 29 August and Monday 8 September.
Access to Digital Services: Internet Banking, the Mobile App, and our ATMs will remain fully operational throughout the move.
Questions? We're Here to Help
Our team is ready to answer any questions you might have about the move. Whether it's via phone, email, or in-person, don't hesitate to reach out to us.
Thank you for being a vital part of our community and trusting us with your banking needs. The team can't wait to welcome you to our new home.
See you on Monday, 8 September 2025 at 1/139 Sturt Street, Townsville QLD 4810!
Townsville City Branch: 07 4799 3200
Contact Centre: 1800 075 078