In 2023, Australian banks launched the Scam-Safe Accord, a joint initiative to strengthen security and reduce fraud. This Accord introduces new industry-wide protections based on three core principles: Disrupt, Detect, Respond.
As part of these measures, banks have implemented a high-risk transfer warning to help safeguard customers.
Why am I seeing this warning?
This alert appears in Internet Banking and Mobile App when:
- You send money to someone for the first time.
- You transfer over $2000 to a payee you’ve sent funds to before.
What does this warning say?
The alert flags your payment as high-risk and advises you to:
✔ Double-check all transaction details and ensure the recipient is known to you and trustworthy.
✔ Learn about common scams and fraud tactics so you can recognise potential threats and better protect yourself.
✔ Contact our highly trained Branch and Contact Centre staff if you have any concerns.
It will then ask you to confirm that you understand the risk associated with proceeding with this payment before allowing you to move to the next stage.
Is this something I have to worry about?
No, this warning does not mean the payee’s account is fraudulent—it simply encourages you to pause and think before completing your transfer.
Queensland Country Bank is committed to protecting our Members and will continue to introduce new fraud prevention measures.
For questions, visit your local branch or call our Contact Centre at 1800 075 078.