Contact Centre Closure

If you need urgent support during these hours you can contact our Fraud Monitoring partner Vigil, to ensure the security of your account is maintained 24/7. If you suspect you are a victim of a scam or fraud, contact Vigil’s afterhours support number immediately:

• Phone (Australia):  1300 705 750
• Phone (Overseas): +61 2 8299 9534

We have also included some information below on steps you can take to protect yourself through Internet or App Banking if you suspect that you may have been a victim of a scam or fraud.

 

Card Management

• Reduce Access: Enable or disable payWave, online, in-store, ATM withdrawals, and digital wallet transactions.
• Lock or Cancel Card: Lock your card (note: this won't block digital wallet transactions) or mark it as lost/stolen and order a new one.
• Change PIN: Change your card PIN.

To access card management:

• Internet Banking: Go to Services > Card Management (requires 2-factor authentication).
• App: Tap the three horizontal lines in the top-right corner > Card Management > Tap your card picture.

 

Internet or Mobile App Banking Access

• Change Password: Change your password in Internet Banking (Settings > Change Password, (requires 2-factor authentication) or change your app PIN in the app (Settings > Change app PIN)).
• Drop Transaction Limits: Reduce limits for transfers and BPay payments in Internet Banking (Settings > Transaction Limits) or in the app (Settings > Transaction Limits).
• Please note that you can only decrease your limits via Internet or Mobile App Banking and once these have been decreased you will not be able to increase limits until you contact Queensland Country Bank directly.

 

Further Support

For more information, refer to our Help & Information articles on our website:

• Internet Banking security
• Card security
• Lost, stolen or cancelling cards
• Fraud and scams

Useful links:

• Scamwatch
• ACCC Little Black Book of Scams
• Australian Cyber Security Centre
• Australian Federal Police Cybercrime Series