Temporary Branch Closure

Released 5 Aug 2026, 12:00AM(UTC)
Services Affected Branches Closing Early

Several of our Branches will be closing early on Friday 7 August due to staff training. Please check below to see if your local branch is affected.

Toggle Item

Details
Closing 11am Closing 2pm Closing 3pm
Weipa

Canelands

Mount Pleasant

Stanthorpe

Beaudesert

Maleny

Maroochydore

Booval

Riverlink

Innisfail

Collinsville

Jimboomba

Atherton

If you require any assistance during this time, our Contact Centre will available by calling 1800 075 078 or emailing info@queenslandcountry.bank.

Please note: Our Contact Centre will be closing at 5:30pm on Friday 7 August and will be closed on Saturday 8 August as well.

 

If you need urgent support during these hours you can contact our Fraud Monitoring partner Vigil, to ensure the security of your account is maintained 24/7. If you suspect you are a victim of a scam or fraud, contact Vigil’s afterhours support number immediately:

We have also included some information below on steps you can take to protect yourself through Internet or App Banking if you suspect that you may have been a victim of a scam or fraud.

 

Card Management

  • Reduce Access: Enable or disable payWave, online, in-store, ATM withdrawals, and digital wallet transactions.
  • Lock or Cancel Card: Lock your card (note: this won't block digital wallet transactions) or mark it as lost/stolen and order a new one.
  • Change PIN: Change your card PIN.

To access card management:

  • Internet Banking: Go to Services > Card Management (requires 2-factor authentication).
  • App: Tap the three horizontal lines in the top-right corner > Card Management > Tap your card picture.

 

Internet or Mobile App Banking Access

  • Change Password: Change your password in Internet Banking (Settings > Change Password, (requires 2-factor authentication) or change your app PIN in the app (Settings > Change app PIN)).
  • Drop Transaction Limits: Reduce limits for transfers and BPay payments in Internet Banking (Settings > Transaction Limits) or in the app (Settings > Transaction Limits).
    • Please note that you can only decrease your limits via Internet or Mobile App Banking and once these have been decreased you will not be able to increase limits until you contact Queensland Country Bank directly.

 

Further Support

For more information, refer to our Help & Information articles on our website:

Useful links:

Top