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What is Click to Pay?

Click to Pay is the new standard in online checkout. It is an easier, faster, more secure and better way to shop online. With Click to Pay, you won’t have to manually enter card details to checkout.

Here’s how it works for your enrolled cards:

  • Look for the Click to Pay icon ‍‍during checkout
  • Enter your email address
  • Confirm your identity
  • Choose the card to use
  • Complete the purchase, that’s it!
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How can I sign up for Click to Pay?

You can enrol in Click to Pay by contacting us on 1800 075 078, visiting your local branch, during checkout at a participating merchant or using Visa’s Click to Pay consumer portal.

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Where can I use Click to Pay?

Click to Pay is available at participating online merchants with more joining all the time. Look for the Click to Pay icon Right-pointing arrow made of three stacked chevrons on the right side during checkout.

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What card brands are available for Click to Pay?

In addition to your Visa cards, you can also conveniently save and use cards from Mastercard, Discover and American Express.

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How is my information used?

For more on how Visa collects, protects and shares your personal information, please refer to Visa's Privacy Notice.

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How can I change or update my personal information such as phone number or email address?

Visit Visa’s Click to Pay consumer portal to make eligible changes. Alternatively, if your cards were enrolled by Queensland Country on your behalf (usually indicated by the Click to Pay icon Right-pointing arrow made of three stacked chevrons on the right side on your card), please contact our team on 1800 075 078 or visit your local branch for further assistance.  

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Why am I receiving a one-time passcode (OTP) on both my phone and email from Visa?

For security purposes, Visa may send a one-time code to you when you log into our consumer portal or when using Click to Pay during checkout. For easy access on your device, the code may be sent to both your phone and email.

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What should I do if I suspect that my mobile device or account has been hacked?

Neither Visa or Queensland Country will call, email or text cardholders to ask for personal account information (including PINs, passwords or one-time passcodes).

If you think you may have been affected by a scam, report it to your local branch or our Contact Centre on 1800 075 078 immediately during business hours, or on 1300 705 750 outside business hours, so we can take steps to protect your accounts further.

You should also report it to your local police and phone the ACCC Info Centre direct on 1300 302 502 during normal business hours to report the scam.

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How do I update my participation in Click to Pay?

Where we have offered Click to Pay directly to you as part of your account terms and conditions (look for the Click to Pay icon Right-pointing arrow made of three stacked chevrons on the right side on your card), relevant details may be updated directly with us.

Otherwise, you can manage your participation in Click to Pay at any time by visiting Visa’s Click to Pay consumer portal to manage, update or delete your Click to Pay profile or saved cards.

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