Can I access Money Mentoring remotely?
Yes, appointments are available over the phone as well as in person at select branches in Townsville, Cairns, and Mackay.
Will I receive financial advice?
No, the service provides general educational guidance and support with budgeting tools.
How long does a typical session last?
The initial session will be 1hr and 30min, this may vary depending on your needs.
Can I book multiple sessions?
Yes, follow-up sessions can be arranged to track your progress and adjust your plan as needed.
Is my information kept confidential during Money Mentoring sessions?
Yes, all personal and financial details shared during your session are treated with strict confidentiality.
Is this service suitable for students or young adults?
Yes, it's a great way for younger individuals to build financial literacy and confidence early on.
Will I be pressured to open a new account or product?
No, the focus is on education and empowerment. You’ll only explore products if they align with your goals.
Can I bring someone with me to the session?
Yes, you're welcome to bring a partner, family member, or support person.
Will I need to share all my personal details?
You only need to share what you're comfortable with but the more complete the picture, the more helpful the guidance can be. All information is kept confidential.