Some brochures are available as both a webpage and a PDF version.

Both versions contain the same approved information. The webpage version is designed to make information easier to access and read online, while the PDF version provides a format that can be downloaded, saved or printed if required.

This approach allows Members to choose the format that best suits their needs while continuing to access the same information.

Queensland Country Bank is progressively introducing webpage-based brochures, and not all brochures have been converted yet.

For many Members, yes.

Webpage-based brochures can provide a more accessible experience than traditional documents by making information easier to view across different devices and screen sizes. Members can use browser features such as zoom, text resizing and other accessibility settings to tailor the content to their needs.

Webpage-based brochures may also work more effectively with assistive technologies and can be easier to navigate on mobile phones, tablets and computers.

Queensland Country Bank is progressively introducing webpage-based brochures over time. Not all brochures have been converted yet, and PDF versions will continue to remain available. Members can choose whichever format best suits their needs.

Where we need to provide product information, terms and conditions or other important documents, we will generally provide them electronically by directing you to the relevant document on our website.

Providing documents electronically helps ensure you have access to the latest approved version available. If you would prefer to receive documents another way, please let us know and we can discuss the options available to you.

We will work with you to provide documents in a way that best meets your needs.

The versions available on the Queensland Country Bank website are the current approved versions.

Where applicable, documents include an effective date so you can see when they were last updated. Some webpage-based brochures may also include a summary of recent changes, making it easier to identify what has changed since the previous version.

If you are experiencing difficulties accessing a brochure, terms and conditions or other product information online, please contact Queensland Country Bank.

We can assist you with accessing the information, discuss alternative options for receiving the document, or arrange a printed copy where appropriate.

Receiving documents digitally offers a number of benefits, including:

• Faster access to information;
• Easy access from a computer, tablet or mobile device;
• Access to the latest version of a document;
• Reduced paper usage; and
• The ability to access information when and where it suits you.

If you have any questions about our products, brochures, terms and conditions or other product information, please contact Queensland Country Bank on 1800 075 078 or visit your local Queensland Country Bank branch.

Yes. Digital delivery allows us to provide information quickly while helping ensure you have access to the latest approved version of a document.

When Queensland Country Bank provides links to brochures or other documents, those links will direct you to information hosted on the Queensland Country Bank website. We will generally advise you during your interaction if documents are being provided electronically.

If you ever receive a communication you are unsure about, please contact Queensland Country Bank using our published contact details before clicking any links.

You can also access brochures and product information directly through the Queensland Country Bank website at any time, rather than relying on links provided in an email.

Providing links to documents helps ensure you are accessing the latest approved version available on the Queensland Country Bank website.

This reduces the risk of outdated documents being distributed and means you can always access the most current information available.

That's okay.

We understand that not everyone prefers to access information online. If you would prefer not to receive documents electronically, please let us know. Depending on the circumstances, we may be able to provide documents by post or as a printed copy through one of our branches.

Yes. If your preferences change, please contact us and we can discuss the options available for receiving future documents and communications.

Where required, Queensland Country Bank will communicate important changes to products, services, fees, terms and conditions, or other information in accordance with our normal communication processes and applicable requirements.

For selected webpage-based brochures, a summary of recent changes may also be available to help you identify what has changed since you last viewed the document.

The latest approved versions of brochures and supporting documents will always be available on the Queensland Country Bank website.

You can access brochures, terms and conditions, guides and other product information through the Queensland Country Bank website on our Brochures and terms and conditions of use page.

This page contains the latest approved versions of our brochures, terms and conditions and supporting documents and is the best place to find current product information.

Making product information available online allows us to provide faster access to current information and update content more efficiently when changes occur.

Online brochures can be accessed at any time from a computer, tablet or mobile device, making it easier to find the information you need when it suits you. For selected brochures, our webpage-based versions may include a summary of recent changes, making it easier to understand what has changed since you last viewed the document.

We are committed to making our information accessible.

If you require information in an alternative format or need assistance accessing a document, please contact us and we will work with you to identify the most appropriate solution for your needs.

Where appropriate, we can discuss alternative ways of providing information, arrange a printed copy of a document, or work with you to identify a suitable solution.

We recommend that you keep a copy of important brochures, terms and conditions and other documents for your records.

Brochures, terms and conditions and supporting documents can be viewed online, downloaded or printed for future reference at any time.

Yes. While some brochures are available as webpage-based content, PDF versions remain available and can be downloaded or printed at any time if required.

You can print a copy yourself by simply printing the webpage or using the PDF version available on our website. Alternatively, you can contact us or visit your local Queensland Country Bank branch and we can help provide or arrange a printed copy.

Yes. All brochures and supporting documents are available in PDF format and can be downloaded, saved or printed for future reference. However, as documents may be updated from time to time, we recommend checking the Queensland Country Bank website periodically to ensure you are viewing the latest approved version.