How can I receive documents and product information?

If you have any questions about our products, brochures, terms and conditions or other product information, please contact Queensland Country Bank on 1800 075 078 or visit your local Queensland Country Bank branch.

If you are experiencing difficulties accessing a brochure, terms and conditions or other product information online, please contact Queensland Country Bank.

We can assist you with accessing the information, discuss alternative options for receiving the document, or arrange a printed copy where appropriate.

For many Members, yes.

Webpage-based brochures can provide a more accessible experience than traditional documents by making information easier to view across different devices and screen sizes. Members can use browser features such as zoom, text resizing and other accessibility settings to tailor the content to their needs.

Webpage-based brochures may also work more effectively with assistive technologies and can be easier to navigate on mobile phones, tablets and computers.

Queensland Country Bank is progressively introducing webpage-based brochures over time. Not all brochures have been converted yet, and PDF versions will continue to remain available. Members can choose whichever format best suits their needs.

The versions available on the Queensland Country Bank website are the current approved versions.

Where applicable, documents include an effective date so you can see when they were last updated. Some webpage-based brochures may also include a summary of recent changes, making it easier to identify what has changed since the previous version.

Receiving documents digitally offers a number of benefits, including:

• Faster access to information;
• Easy access from a computer, tablet or mobile device;
• Access to the latest version of a document;
• Reduced paper usage; and
• The ability to access information when and where it suits you.