Money Mentoring FAQs

Yes, appointments are available over the phone as well as in person at select branches in Townsville, Cairns, and Mackay.

No, the service provides general educational guidance and support with budgeting tools.

The initial session will be 1hr and 30min, this may vary depending on your needs.

Yes, follow-up sessions can be arranged to track your progress and adjust your plan as needed.

Yes, all personal and financial details shared during your session are treated with strict confidentiality.

Yes, it's a great way for younger individuals to build financial literacy and confidence early on.

No, the focus is on education and empowerment. You’ll only explore products if they align with your goals.

Yes, you're welcome to bring a partner, family member, or support person.

You only need to share what you're comfortable with but the more complete the picture, the more helpful the guidance can be. All information is kept confidential.