You can view your SmartBudget agreement by logging into the SmartBudget portal, available through Queensland Country Internet Banking or the mobile banking app.

• On Internet Banking, the SmartBudget portal is accessible via the top menu bar.
• On the Mobile App, you’ll find it in the side menu bar.

If you’re not yet set up for Internet Banking, you can register at your local branch or by calling our Contact Centre on 1800 075 078.

Prefer to bank on the go? Find out how to download our mobile banking app.

• Login to your SmartBudget portal, available through Queensland Country Internet Banking or Mobile Banking App.
• Select the agreement that you wish to pay the bill from.
• Click on ‘Pay bill’ and a list of bills due for payment will appear.
• Find the bill you wish to pay and click ‘Pay’.
• Check that the payment details are correct.
• Enter in the amount you wish to pay in 'Actual amount of this bill'.
• After entering all the required details, select Confirm to proceed.
• Double checking the details – Review the payment details on the Payment Confirmation Popup and if correct select Pay to proceed.

Yes, of course. As this may mean reshuffling your agreement to suit your new bill you will have to attend your local branch or call our Contact Centre for assistance. Please be advised that the restrictions regarding overdrawing your SmartBudget account still apply e.g. generally the account can't be overdrawn in the first 8 weeks.

Note: If your account is overdrawing in the first eight weeks there may be a top-up required.

If you need to pay a bill before the due date in your agreement, simply contact your local branch or call our Contact Centre to see if this can be adjusted.

You can update the customer reference number at any time by clicking on the pen icon to the right of the customer reference number and simply editing the number. If you need to change a biller code, simply contact your local branch or call our Contact Centre and they will be able to help you with this.

Biller details rarely change however some providers may change the details everytime. Always pay particular care when making payments.

Your nominated service account is a Queensland Country account of your choosing which can be used to top up your SmartBudget Account from within the SmartBudget portal.

This account can also be used for refunds or reimbursements. Take care when nominating your service account as if you nominate a credit card facility, any top ups from this account will be charged as a cash advance. Alternatively, if you choose a Bonus Saver account, any top ups will be treated as a withdrawal and bonus interest is lost.

Find out more about how you can top up your 'Rainy Day' below.

When your SmartBudget Agreement completes, any leftover money in your account is returned to your nominated service account. This could be from bills that ended up costing less than expected or bills that weren’t paid.

Rainy Day is used to track the amounts not used towards bills paid in the agreement.

Here's how it works:

• When you pay a bill, if the bill amount is less than what you allocated, the unused allocation is recorded in Rainy Day.
• If you receive a bill that is higher than the amount allocated, your able to use your unused allocations in Rainy Day and top up the difference required to pay the full bill amount.

Important:

Rainy Day is not your account balance. It’s a record of your unused bill allocations. This amount doesn’t include upcoming or unpaid deposits and bills, so it will not match your account balance.

To top up your ‘Rainy Day’ from your nominated service account you can follow the below steps:

• Log into your Queensland Country internet banking and access the SmartBudget portal through the top menu bar.
• Click ‘Top up Rainy Day’ under your agreement summary
• Select the account you wish to take the funds from in the drop down menu
• Enter the amount you wish to add to your rainy day
• Click ‘Confirm’ and you’re done!

Take care when topping up your ‘Rainy Day’ as any additional funds cannot be refunded until the end of your agreement.

Your local branch team and our Contact Centre can also assist with topping up your ‘Rainy Day’.

If a larger bill arrives, you have three ways to manage the payment:

Option 1

You can use ‘Rainy Day’ if there’s enough available to cover the full difference between the bill and the amount allocated.

Option 2

If ‘Rainy Day’ doesn’t have enough to cover the gap, you can Top up Rainy Day before making the payment or at the time of payment if your nominated service account has enough funds available. Find out how you can top up your 'Rainy Day' above.

Option 3

If your provider will accept a part payment, you can pay the allocated amount for the bill through SmartBudget, then contact the biller directly to arrange payment for the remaining portion.