Confirmation of Payee FAQ

You don’t need to do anything. Confirmation of Payee is already available in our Online Banking and the Queensland Country Bank App. When you make a payment to a BSB and account number, or edit a payee’s account name, BSB or account number, you will be given the match result before you make a payment.

When you make a payment to a BSB and account number, Confirmation of Payee checks the details you enter against the account name, BSB and account number held by the recipient’s bank and gives you a match outcome. That helps you decide what you want to do next – and gives you more confidence that the money you’re paying is going where you intend it to.

Confirmation of Payee checks the account name, BSB and account number you’ve entered against the details held by the recipient’s bank to let you know whether it’s a match or a close match – or if the details don’t match at all. All Confirmation of Payee information is passed securely between financial institutions to ensure your data remains safe.

If you are receiving money into a personal account, the person who’s paying you will be shown the account name only if the name they have entered is a match or a close match. If any of these details are incorrect, the account name will not be shown to protect your privacy.

If you’re a business or government organisation account that’s receiving a payment, the name of your account will be shown to the payer, regardless of whether it’s a match or not.

Confirmation of Payee will check account details when you:

• Initiate a first-time payment (someone you have not paid before)
• Edit or create a new future dated or scheduled payments
• Set up a new payee in Saved Favourites/Payees
• Make amendments to Saved Favourites/Payees

 Additional checks may be conducted in some circumstances.

Match: Means the details you’ve entered match the bank records of the intended recipient.

Close match: Means the details you’ve entered closely match the bank records of the intended recipient.

No match: Means that the details you entered do not match the bank records of the intended recipient.

Error: Means that the service could not confirm the account details you entered match.

Yes. Confirmation of Payee will never stop you from completing a payment. We encourage you to be scam aware and always take steps to make sure you know who you are paying, as scams or mistaken payments may be difficult to retrieve.

If you want to get paid without any confusion or potential delays, you should provide the account name, BSB, and account number exactly recorded by Queensland Country Bank.  This includes using the correct spelling and any middle names that form part of your account name.  

You can find your account details by viewing your statement. Remembering your estatement can be accessed on either the App or Internet Banking.  This is also relevant for businesses whose account name may differ from their trading name, such as when a specific part of the business operates under a different name.

Names with special characters, like apostrophes (‘), will still match without being entered. For example, enter “O’Brien” as “O Brien” or “Obrien”. Or an account name with an ampersand (&) such as Paper & Pen can be entered as Paper Pen.

If the name you're trying to enter exceeds a character limit in your online banking, let the recipient know and consider how best to proceed by contacting us on 1800 075 078

If the account number you're entering exceeds the character limit in your online banking and the account number you are entering starts with zeros, you can remove the zeros and check those account details match. If you're still unsure, let the recipient know and contact us on 1800 075 078

If you enter the wrong account details, you can end up sending your money to the wrong recipient. This can be difficult and time-consuming to resolve, which is why it’s important to check the accuracy of the details you enter before you send your money.

Eligible customers may request to be opted-out of the Confirmation of Payee service. This means your account name and match outcome will not be displayed to payers and could impact the likelihood of the payer proceeding with the payment. To understand the opt out process and the implications, please contact each of your financial institutions including us on 1800 075 078

To ensure your account name is accurate in the Confirmation of Payee service, please contact each of your financial institutions including us on 1800 075 078

The Confirmation of Payee service is managed by Queensland Country Bank. Confirmation of Payee will never contact you directly about Confirmation of Payee. That means any message from Confirmation of Payee asking you to send money or receive money is a scam.

If you believe you have been scammed, please contact us on 1800 075 078 and report it to the police.