Are webpage-based brochures more accessible?

Some brochures are available as both a webpage and a PDF version.

Both versions contain the same approved information. The webpage version is designed to make information easier to access and read online, while the PDF version provides a format that can be downloaded, saved or printed if required.

This approach allows Members to choose the format that best suits their needs while continuing to access the same information.

Queensland Country Bank is progressively introducing webpage-based brochures, and not all brochures have been converted yet.

Where we need to provide product information, terms and conditions or other important documents, we will generally provide them electronically by directing you to the relevant document on our website.

Providing documents electronically helps ensure you have access to the latest approved version available. If you would prefer to receive documents another way, please let us know and we can discuss the options available to you.

We will work with you to provide documents in a way that best meets your needs.

The versions available on the Queensland Country Bank website are the current approved versions.

Where applicable, documents include an effective date so you can see when they were last updated. Some webpage-based brochures may also include a summary of recent changes, making it easier to identify what has changed since the previous version.

If you are experiencing difficulties accessing a brochure, terms and conditions or other product information online, please contact Queensland Country Bank.

We can assist you with accessing the information, discuss alternative options for receiving the document, or arrange a printed copy where appropriate.

Receiving documents digitally offers a number of benefits, including:

• Faster access to information;
• Easy access from a computer, tablet or mobile device;
• Access to the latest version of a document;
• Reduced paper usage; and
• The ability to access information when and where it suits you.