Financial Assistance FAQ

The impact on your credit report will depend on your individual circumstances and the assistance arrangement provided. We can discuss this with you when assessing your request.

No. We encourage you to contact us as soon as you believe you may have difficulty meeting your repayments.

We may ask for information about your income, expenses, assets, liabilities and the circumstances contributing to your financial difficulty.

Business members experiencing financial difficulty should contact us as soon as possible so we can discuss their circumstances and available support options.

Please contact us immediately. We can review your arrangement and discuss whether any changes are needed.