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Where can I find your branches?

We've got branches across Queensland, stretching from Stanthorpe in the south to Weipa in the north, and as far west as our roots in Mount Isa.

Find your nearest branch.

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Are you as secure as some of the bigger banks?

Member-owned banks are regulated by the same government regulator as the major banks – the Australian Prudential Regulation Authority (APRA).

APRA’s supervision is designed to minimise the chance that a financial institution will be unable to meet its obligations to depositors. Member-owned banks, publicly-listed banks and building societies must all comply with the same set of APRA rules (known as Prudential Standards). We comply with all Prudential Standards and are in a strong and stable financial position.

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What is the Financial Claims Scheme (the deposit guarantee)?

The Australian Prudential Regulation Authority (APRA) administers the Financial Claims Scheme, which is an additional protection for deposits.

The Financial Claims Scheme ensures that depositors with a member-owned bank, publicly-listed bank or building society will be guaranteed repayment of their funds in the extremely unlikely event that any banking institution faces stress.

The Scheme includes a guarantee of $250,000 per person per institution.

To find out more about Government guarantees, visit APRA’s Financial Claim Scheme website.

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How can I register for e-statements?

It’s easy to switch to e-statements with internet banking. Here’s how:

  1. Login to internet banking
  2. Visit ‘e-statement management’ under ‘Services’ and complete the SMS validation
  3. Change your delivery method

Not set up for internet banking yet? Talk with us about registering for access and switching to e-statements today - call us on 1800 075 078 or visit your nearest branch.

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What are e-statements?

e-statements are an electronic version of your account statements that you can easily access through internet banking. They're a quick, convenient and a secure way to receive your account information.

With e-statements you can enjoy:

  • Improved security – an e-statement cannot be stolen from your letter box
  • Quick delivery – no more delays waiting for the mail to arrive
  • Convenient access – view your statements anytime, anywhere
  • Access to old statements – view and print past statements for free
  • Email alerts – we tell you when your statement is available
  • Less clutter – no more excess paper

Best of all this service is available to all Queensland Country Bank Members for free.

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Do you have ATMs?

Yes. We have Queensland Country ATMs in many locations across our network. To find one close to you, use the 'Find Us' tab in the top right hand corner of our menu and select 'ATMs'.

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What are your current interest rates?

You can find all of our latest interest rates for loan and deposit products on our rates and fees page.