If you want to get paid without any confusion or potential delays, you should provide the account name, BSB, and account number exactly recorded by Queensland Country Bank. This includes using the correct spelling and any middle names that form part of your account name.
You can find your account details by viewing your statement. Remembering your estatement can be accessed on either the App or Internet Banking. This is also relevant for businesses whose account name may differ from their trading name, such as when a specific part of the business operates under a different name.
Related FAQs
How do I activate Confirmation of Payee?
You don’t need to do anything. Confirmation of Payee is already available in our Online Banking and the Queensland Country Bank App. When you make a payment to a BSB and account number, or edit a payee’s account name, BSB or account number, you will be given the match result before you make a payment.
How does Confirmation of Payee work?
When you make a payment to a BSB and account number, Confirmation of Payee checks the details you enter against the account name, BSB and account number held by the recipient’s bank and gives you a match outcome. That helps you decide what you want to do next – and gives you more confidence that the money you’re paying is going where you intend it to.
How does Queensland Country Bank check my details?
Confirmation of Payee checks the account name, BSB and account number you’ve entered against the details held by the recipient’s bank to let you know whether it’s a match or a close match – or if the details don’t match at all. All Confirmation of Payee information is passed securely between financial institutions to ensure your data remains safe.
I’m receiving money into my account – who can see my information?
If you are receiving money into a personal account, the person who’s paying you will be shown the account name only if the name they have entered is a match or a close match. If any of these details are incorrect, the account name will not be shown to protect your privacy.
If you’re a business or government organisation account that’s receiving a payment, the name of your account will be shown to the payer, regardless of whether it’s a match or not.
When does Confirmation of Payee check payment details?
Confirmation of Payee will check account details when you:
- Initiate a first-time payment (someone you have not paid before)
- Edit or create a new future dated or scheduled payments
- Set up a new payee in Saved Favourites/Payees
- Make amendments to Saved Favourites/Payees
Additional checks may be conducted in some circumstances.
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