How does Confirmation of Payee work?

You don’t need to do anything. Confirmation of Payee is already available in our Online Banking and the Queensland Country Bank App. When you make a payment to a BSB and account number, or edit a payee’s account name, BSB or account number, you will be given the match result before you make a payment.

Confirmation of Payee checks the account name, BSB and account number you’ve entered against the details held by the recipient’s bank to let you know whether it’s a match or a close match – or if the details don’t match at all. All Confirmation of Payee information is passed securely between financial institutions to ensure your data remains safe.

If you are receiving money into a personal account, the person who’s paying you will be shown the account name only if the name they have entered is a match or a close match. If any of these details are incorrect, the account name will not be shown to protect your privacy.

If you’re a business or government organisation account that’s receiving a payment, the name of your account will be shown to the payer, regardless of whether it’s a match or not.

Confirmation of Payee will check account details when you:

• Initiate a first-time payment (someone you have not paid before)
• Edit or create a new future dated or scheduled payments
• Set up a new payee in Saved Favourites/Payees
• Make amendments to Saved Favourites/Payees

 Additional checks may be conducted in some circumstances.

Match: Means the details you’ve entered match the bank records of the intended recipient.

Close match: Means the details you’ve entered closely match the bank records of the intended recipient.

No match: Means that the details you entered do not match the bank records of the intended recipient.

Error: Means that the service could not confirm the account details you entered match.