What is two-factor authentication?Two-factor authentication is the process of proving who you are and it is a critical step in how we as a financial institution protect our Members’ accounts online. Two-factor authentication is the most secure way...
How do I open a joint bank account?To open a joint account, both you and the intended joint owner will need to visit your local branch or call our Contact Centre on 1800 075 078. Unfortunately, joint accounts cannot be opened online at this time....
What about my card's security?Queensland Country works with Vigil, a card security monitoring service, to monitor and report any suspicious transactions. This means we can work quickly to protect your funds in the event your card is compromised....
Can I still make the payment whatever the match outcome?Yes. Confirmation of Payee will never stop you from completing a payment. We encourage you to be scam aware and always take steps to make sure you know who you are paying, as scams or mistaken...
What’s a mistaken payment?If you enter the wrong account details, you can end up sending your money to the wrong recipient. This can be difficult and time-consuming to resolve, which is why it’s important to check the accuracy of the details you...