Can someone access my account using my PayID?No. A PayID is only used to deposit money to your account. You cannot login into Internet Banking or the Mobile App, access your account over the phone or withdraw from your account by knowing and using...

Will late payments be shown on my credit report?If your payment is more than 14 days late, and your repayment history has been provided to a credit reporting body, then the late payment will appear on your credit report issued by that body....

What can I do if I am experiencing financial difficulties?If your financial situation has changed and you are worried that you will not be able to make your repayments on time, it’s essential you contact us straight away. We have a range of ways...

What can I do if my credit report is not correct?If you believe there is an error on your credit report, you can contact the credit reporting body where you obtained your report or contact the financial institution that provided the incorrect...

Are there any costs or repayments associated with the Scheme?There are no costs or repayments associated with the Scheme. However, first home buyers are responsible for meeting all costs and repayments for the home loan associated with the Scheme....