PRIVACY COLLECTION NOTICE

VOLUNTARY PARTICIPATION IN A MEMBER FEEDBACK PANEL

 

Effective Date: [insert]

1. WHO IS COLLECTING YOUR PERSONAL INFORMATION?

This Privacy Collection Notice explains how Queensland Country Bank Limited (Queensland Country, we, us, our) collects, uses, stores, and discloses your personal information when you participate in a voluntary feedback panel at Queensland Country (Member Feedback Panel). The Member Feedback Panel is a voluntary group of members who help us test and improve our services, such as our website, mobile app, and Internet Banking.

Our  Privacy and Credit Reporting Policy (Privacy Policy) contains further information about how we handle your personal information, including how you can access or correct it and how you can make a privacy complaint. Please read this notice and our Privacy Policy carefully before providing your consent.

2. WHAT WE COLLECT

We may collect the following types of information when you participate in Member Feedback Panel activities:

  • Identification and contact details: name, email, phone, member status, and participation preferences.
  • Participation records: invitations sent, activities completed, session logistics, incentive details (if any).
  • Your feedback and responses: survey answers, interview comments, ratings, usability observations, free‑text notes.
  • Technical context: device type, operating system, browser, whether you used app vs. desktop for a task, general interaction patterns in prototypes or test environments.
  • (Optional) Accessibility and adjustment needs: information you choose to provide to help us make sessions accessible and comfortable for you (e.g., large text, captions, session pace, alternate formats).
  • (Optional) Demographics: information you choose to provide (e.g., age bracket, region).
  • (If applicable) Session recordings: screen, audio and/or video, but only where you have consented. Recordings may capture on‑screen activity, your voice and image, and assistive technology audio (e.g., screen reader output).

We do not need banking credentials (e.g., passwords or PINs). Please do not share them during your participation in a Member Feedback Panel.

3. DO WE COLLECT SENSITIVE INFORMATION?

We do not require any medical or disability information. If you choose to share accessibility or adjustment needs (which may reveal health‑related details), we will collect and use this information only with your express consent and only to support your participation or improve accessibility. You may decline to provide optional demographic or accessibility information.

How we collect it

  • Directly from you (sign‑up forms, surveys, interviews, email, usability testing).
  • Automatically from tools you access (e.g., basic interaction logs).
  • From internal systems tracking your participation.

If a session is recorded, we will seek your express consent. You can decline however this may mean you cannot participate in the activity.

5. WHY WE COLLECT AND USE YOUR INFORMATION

We collect, use and disclose your information to:

  • invite, organise and run Member Feedback Panel activities;
  • conduct research and usability testing to improve our digital channels, content and accessibility;
  • provide reasonable adjustments for inclusive participation;
  • produce aggregated or de‑identified insights for internal reporting;
  • communicate with you about panel opportunities and logistics; and
  • ensure the security and integrity of prototypes and test environments.

We handle this information in line with the Australian Privacy Principles (APPs) and as reasonably necessary for our functions and activities.

6. DISCLOSURES (INCLUDING SERVICE PROVIDERS OVERSEAS)

We may disclose information to trusted service providers supporting the Member Panel, such as:

  • survey and research platforms
  • video‑meeting and recording tools
  • prototype hosting (e.g., Figma)
  • transcription or captioning tools
  • incentive providers (if applicable)

Some may store information overseas. Please refer to our Privacy and Credit Reporting Policy for countries where we are likely to disclose your personal information (such as United States of America, United Kingdom and Singapore).  Where this occurs, we ensure that appropriate privacy, data handling and security arrangements are in place to protect your data.

7. RECORDINGS

  • We will clearly tell you if a session will be recorded and will seek your express consent.
  • Recordings are used only for internal research and evaluation.
  • We will not publish your recordings externally without separate permission.
  • You may request audio‑only, no‑video, or alternative participation options.
  • You can pause or stop recording at any time.

Declining consent to recording may limit the Member Feedback Panel activities we can invite you to.

8. ACCESSIBILITY AND REASONABLE ADJUSTMENTS

You may request reasonable adjustments such as alternative formats (e.g., plain text, large text). You do not need to provide medical or diagnostic details to request adjustments.

We aim to make Member Feedback Panel activities accessible and will consider reasonable adjustments to support participation. If a requested adjustment is not feasible or would impose an unjustifiable hardship, we may not be able to provide it for a particular activity. Where this occurs, we will offer alternative ways to participate where reasonably possible.

9. CONSEQUENCES OF NOT PROVIDING PERSONAL INFORMATION

You may skip questions at any time. Declining to provide certain personal information may limit the Member Feedback Panel activities we can invite you to.

10. DATA RETENTION AND DE-IDENTIFICATION

We retain personal information only as long as needed for the purposes above and in line with our retention schedule. We then de‑identify or securely destroy it. Research insights are kept in aggregated or de‑identified form. Recordings (if taken) are retained only as long as necessary.

11. SECURITY

We take reasonable administrative, technical and physical steps to protect personal information, including:

  • access controls to prototypes and test environments,
  • confidentiality obligations for staff and suppliers,
  • secure storage practices,
  • controlled sharing of prototypes and session data.

12. COMPLAINTS, ACCESS AND CORRECTION

You may request access to or correction of your personal information by contacting us on the details below under “Contact Us”. If we refuse, we will explain why and how to complain.

If you have a question or complaint about how your personal information is being handled by us or our service providers, please refer to our Privacy and Credit Reporting Policy and/or contact us on the details below.

13. CONTACT US

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