Member Panel Participation Agreement – Feedback on Queensland Country Digital Assets
Effective Date: [insert]
1. PARTIES AND PURPOSE
(a) Parties: This Agreement is between Queensland Country Bank Limited ABN 77 087 651 027 (Queensland Country, we, us, our) and the Panel Participant (you).
(b) Purpose: You agree to participate in our voluntary Member Feedback Panel to provide feedback on design, accessibility, usability, and functionality of our digital channels (e.g., website, mobile app, Internet Banking) and related services and communications.
2. PARTICIPATION
(a) Voluntary: Participation is optional. You may decline activities or withdraw at any time without penalty and without impact on your banking relationship with us.
(b) Eligibility: You confirm you are a current member of Queensland Country and at least 18 years old and are participating in your personal capacity.
(c) Activities: Activities may include surveys, interviews, concept reviews, prototype testing (e.g., Figma), card sorts, A/B testing, diary studies, and feedback on content or communication channels.
(d) No Advice: You acknowledge that panel activities are for research and testing only and do not constitute financial or legal advice.
3. INCENTIVES AND COSTS
(a) No Fee: There is no fee for participation.
(b) Expenses: You are responsible for your own internet, device, and data costs.
(c) (Optional) Incentives: We may, at our discretion, offer modest tokens of appreciation (e.g., e gift cards) for certain sessions or activities. Any incentive details will be disclosed in the relevant invitation.
4. CONFIDENTIALITY
(a) Confidential Information: During participation, you may access Queensland Country information that is not public, including concepts, mock ups, designs, interfaces, test environments, and operational details (“Confidential Information”).
(b) Obligations: You must keep Confidential Information strictly confidential, not disclose or share it, and not copy, download, screenshot, or distribute it. You must not share your panel access credentials with any other person.
(c) Security: You must use reasonable care to protect Confidential Information and promptly notify us if you suspect any loss, breach, or unauthorised disclosure.
(d) Return/Deletion: Upon our request or upon withdrawal, you must return or confirm secure deletion of any Confidential Information within your control.
(e) Exceptions: The above obligations do not apply to information that is public (through no breach by you) or that you are required to disclose by law, provided you notify us (where lawful) before disclosure.
5. PRIVACY AND RECORDINGS
(a) Privacy Compliance: We collect, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our Privacy Collection Notice provided to you at the time of signup. You acknowledge that you have read that notice.
(b) Personal Information Collected: Personal information collected may include your contact details, responses to surveys and testing activities, information about how you interact with prototypes or test environments, and any information you choose to provide during sessions.
(c) Optional Sensitive Information: If you choose to provide optional demographic or accessibility information that may be considered sensitive information, you do so voluntarily and we will only collect and use that information with your express consent.
(d) Use of Information: We use the information collected for the purposes of administering the panel, conducting research and analysis, improving our digital channels and communications, and as otherwise described in the Privacy Collection Notice.
(e) Service Providers: You acknowledge that we may use third party service providers (e.g., survey platforms, prototype hosting platforms such as Figma, scheduling systems, or session capture tools) to support Member Panel activities, and that these providers may store information in Australia or overseas as disclosed in our Privacy Collection Notice.
(f) Recordings (if applicable):
(i) Some usability sessions may be recorded (audio, video or screen activity) for the purpose of analysing user interactions and improving our services.
(ii) We will seek your express consent before any session is recorded.
(iii) Recordings are used only for internal research and evaluation and are retained and deleted as described in our Privacy Collection Notice.
(iv) You must not record any panel session without our prior written consent.
(g) Your Obligations: You must not disclose personal information of other participants (if any) or any confidential or proprietary information accessed during panel activities.
6. INTELLECTUAL PROPERTY AND FEEDBACK
(a) Ownership: All materials and information we provide remain our property or our licensors’ property.
(b) Feedback Licence: You assign to us (or where assignment is not possible, grant us an irrevocable, worldwide, perpetual, royalty free licence to use) any feedback, ideas, suggestions, or contributions you provide (through any medium) (feedback) for any purpose, without attribution or compensation. Queensland Country will de-identify your feedback prior to using or disclosing it.
(c) No Rights Granted: This Agreement does not grant you any rights in our intellectual property, materials, brands, designs, or software.
7. CONDUCT AND ACCEPTABLE USE
(a) Respectful Behaviour: You will be respectful and not engage in abusive, harassing, discriminatory, or unlawful conduct.
(b) Proper Use: You must not attempt to access systems or data beyond provided test scopes, introduce malware, circumvent controls, or misuse test environments.
(c) Conflicts of Interest: You will disclose any conflicts that may reasonably influence your feedback (e.g., employment by a competitor or relevant vendor). You must not use panel participation to collect competitive intelligence.
8. TERM AND TERMINATION
(a) Term: This Agreement starts on acceptance and continues until terminated.
(b) Termination by You: You may withdraw at any time by notifying us.
(c) Termination by Us: We may suspend or terminate your participation at any time (e.g., for breach, risk, operational reasons, or at our discretion).
(d) Survival: Clauses 4(Confidentiality), 6 (IP and Feedback), 9 (Liability), and 10 (General) survive termination.
9. LIABILITY
(a) Consumer Guarantees: Nothing in this Agreement excludes any non excludable rights under the Australian Consumer Law.
(b) Limitation: To the extent permitted by law, we are not liable for any indirect, special, or consequential loss. Our total aggregate liability arising from this Agreement is limited to AUD $100. This cap does not apply to liability that cannot be limited by law.
(c) You are responsible for any loss or damage we suffer that is directly caused by your intentional or reckless breach of this Agreement, including your confidentiality obligations or misuse of our systems or materials. Nothing in this clause limits your rights under the Australian Consumer Law.
10. GENERAL
(a) No Employment/Agency: Participation does not create an employment, partnership, or agency relationship.
(b) Entire Agreement: This Agreement constitutes the entire agreement regarding panel participation and supersedes prior discussions for this subject matter.
(c) Variation: We may update this Agreement by notice to you. Continued participation after notice constitutes acceptance of the updated terms.
(d) Governing Law: The laws of Queensland, Australia govern this Agreement. The courts of Queensland have non exclusive jurisdiction.
(e) Contact: [insert panel contact]