What information will I need to provide?

We may ask for information about your income, expenses, assets, liabilities and the circumstances contributing to your financial difficulty.

The impact on your credit report will depend on your individual circumstances and the assistance arrangement provided. We can discuss this with you when assessing your request.

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Do I need to have missed repayments to apply?

No. We encourage you to contact us as soon as you believe you may have difficulty meeting your repayments.

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Is financial assistance available for business lending?

Business members experiencing financial difficulty should contact us as soon as possible so we can discuss their circumstances and available support options.

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What if my circumstances change while I'm receiving assistance?

Please contact us immediately. We can review your arrangement and discuss whether any changes are needed.

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