The impact on your credit report will depend on your individual circumstances and the assistance arrangement provided. We can discuss this with you when assessing your request.


Related FAQs

Do I need to have missed repayments to apply?

No. We encourage you to contact us as soon as you believe you may have difficulty meeting your repayments.

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What information will I need to provide?

We may ask for information about your income, expenses, assets, liabilities and the circumstances contributing to your financial difficulty.

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Is financial assistance available for business lending?

Business members experiencing financial difficulty should contact us as soon as possible so we can discuss their circumstances and available support options.

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What if my circumstances change while I'm receiving assistance?

Please contact us immediately. We can review your arrangement and discuss whether any changes are needed.

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