When you join Queensland Country Bank, we provide you with a Member Contents Pack. This is either given to you as a hard copy if you join in-branch or sent to you via email, based on your preference at the time. Your Member Number is included in this pack.
Furthermore, your Member Number will also be included in any correspondence which we issue you during your Membership tenure.
If you have a Queensland Country Bank Visa Debit or Visa Credit card, your Member Number is embossed on the front of the card, just below your name.
From a digital perspective, you can find your Member Number in the following places:
- Mobile App: After you log in, your Member Number will be displayed on the home screen underneath your name.
- Internet Banking: After you log in, your Member Number will display on the left-hand side of home screen underneath your name.
Should you require any further assistance, please don’t hesitate to visit your local Branch or call our Contact Centre on 1800 075 078.
Related FAQs
Where can I find your branches?
We've got branches across Queensland, stretching from Stanthorpe in the south to Weipa in the north, and as far west as our roots in Mount Isa.
Are you as secure as some of the bigger banks?
Member-owned banks are regulated by the same government regulator as the major banks – the Australian Prudential Regulation Authority (APRA).
APRA’s supervision is designed to minimise the chance that a financial institution will be unable to meet its obligations to depositors. Member-owned banks, publicly-listed banks and building societies must all comply with the same set of APRA rules (known as Prudential Standards). We comply with all Prudential Standards and are in a strong and stable financial position.
What is the Financial Claims Scheme (the deposit guarantee)?
The Australian Prudential Regulation Authority (APRA) administers the Financial Claims Scheme, which is an additional protection for deposits.
The Financial Claims Scheme ensures that depositors with a member-owned bank, publicly-listed bank or building society will be guaranteed repayment of their funds in the extremely unlikely event that any banking institution faces stress.
The Scheme includes a guarantee of $250,000 per person per institution.
To find out more about Government guarantees, visit APRA’s Financial Claim Scheme website.
What are e-Statements?
e-Statements are an electronic version of your account statements that you can easily access through Internet Banking or the Mobile App.
They're a quick, convenient and a secure way to receive your account information.
With e-statements you can enjoy:
- Improved security – an e-statement cannot be stolen from your letter box
- Quick delivery – no more delays waiting for the mail to arrive
- Convenient access – view your statements anytime, anywhere
- Access to old statements – view and print past statements for free
- Email alerts – we tell you when your statement is available
- Less clutter – no more excess paper
Best of all this service is available to all Queensland Country Bank Members for free.
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