e-Statements are an electronic version of your account statements that you can easily access through Internet Banking or the Mobile App.

They're a quick, convenient and a secure way to receive your account information.

With e-statements you can enjoy:

  • Improved security – an e-statement cannot be stolen from your letter box
  • Quick delivery – no more delays waiting for the mail to arrive
  • Convenient access – view your statements anytime, anywhere
  • Access to old statements – view and print past statements for free
  • Email alerts – we tell you when your statement is available
  • Less clutter – no more excess paper

Best of all this service is available to all Queensland Country Bank Members for free.


Related FAQs

What is Queensland Country Bank's BSB?

Our BSB is 654 000.

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Where can I find your branches?

We've got branches across Queensland, stretching from Stanthorpe in the south to Weipa in the north, and as far west as our roots in Mount Isa.

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Are you as secure as some of the bigger banks?

Member-owned banks are regulated by the same government regulator as the major banks – the Australian Prudential Regulation Authority (APRA).

APRA’s supervision is designed to minimise the chance that a financial institution will be unable to meet its obligations to depositors. Member-owned banks, publicly-listed banks and building societies must all comply with the same set of APRA rules (known as Prudential Standards). We comply with all Prudential Standards and are in a strong and stable financial position.

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What is the Financial Claims Scheme (the deposit guarantee)?

The Australian Prudential Regulation Authority (APRA) administers the Financial Claims Scheme, which is an additional protection for deposits.

The Financial Claims Scheme ensures that depositors with a member-owned bank, publicly-listed bank or building society will be guaranteed repayment of their funds in the extremely unlikely event that any banking institution faces stress.

The Scheme includes a guarantee of $250,000 per person per institution.

To find out more about Government guarantees, visit APRA’s Financial Claim Scheme website.

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How can I register for e-Statements?

You can easily register for e-Statements in Internet Banking or the Mobile App. We've outlined the steps to follow below:

Internet Banking

  1. Login to Internet Banking.
  2. Click on 'Services' in the top menu and select ‘e-Statement Management’.
  3. Complete the two-factor verification and under the 'I Want To' option, select 'Register'.
  4. Accept the Terms & Conditions and click 'Save'

Mobile App

  1. Login to the Mobile App.
  2. Open the side menu by pressing the three lines in the top right corner and select 'eStatements'.
  3. Select 'Manage eStatements' and under the 'I Want To' option, select 'Register'.
  4. Accept the Terms & Conditions and click 'Save'

If you're not set up for Internet Banking yet or need assistance register for e-Statements, you can call our Contact Centre on 1800 075 078 or visit your nearest branch.

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