What happens if I have technical difficulties while completing the remaining online Membership application?

IDVerse is an AI powered and secure identification system through Equifax. It lets us confirm your identity by checking details of a valid Australian ID document (physical Driver’s Licence or Passport) without you having to come in and meet us face to face. We use this to reduce fraudulent applications. 

We are required by law to verify an individual’s identity prior to providing access to our products and services.  This ensures that those who apply for our products are who they say they are. This not only protects the wider public from identity fraud, but also limits the ability of fraudsters to open accounts with us. 

It is a simple online process that starts with an SMS (this is the only time we will send you a link within an SMS).

• Step one – SMS: An SMS with the online verification link will be sent to your mobile number that was used for the start of the application.
• Step two – ID: Take a photo of either your Driver’s Licence or your Australian Passport, from which we will read your details from.
• Step three – Selfie: Then you take a selfie, which we will match against the photo from your ID Document used in Step two.
• Step four – Submit: Lastly you check that the pre-filled details are correct and submit!

We are required by law to verify an individual's identity prior to providing access to our products and services. This ensures that those who apply for our products are who they say they are. This not only protects the wider public from identity fraud, but also limits the ability of fraudsters to open accounts with us.

Example: Driver’s licence has my surname before marriage and I want to open an account in my married name.  

Unfortunately, you may not be able to complete the online ID verification or open an account instantly in this case. The ID document and account name must match.  

You can visit your nearest branch and provide a certified copy of your formal marriage certificate or change of name certificate issued in Australia. 

Yes. Your device will need to be connected to the internet to be able to communicate with our systems.