Neither Visa or Queensland Country will call, email or text cardholders to ask for personal account information (including PINs, passwords or one-time passcodes).
If you think you may have been affected by a scam, report it to your local branch or our Contact Centre on 1800 075 078 immediately during business hours, or on 1300 705 750 outside business hours, so we can take steps to protect your accounts further.
You should also report it to your local police and phone the ACCC Info Centre direct on 1300 302 502 during normal business hours to report the scam.
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