If I no longer have a need for an account, how am I able to close it?

If you're new to Queensland Country Bank, you can open a Membership and one of our Savings or Transactional account online. Read more about joining Queensland Country Bank.

If you're already a Member, you can open an account online through Internet Banking or the Mobile App. Click on the ‘Apply’ button and then select ‘Create account’.

Alternatively, you can attend your local branch or call our Contact Centre to become a Member or open a new account if you're already a Member.

We use IDVerse to verify that you are who you say you are when you start the process online to open a Membership and an account with us. To learn more about IDVerse and what to expect visit our Online Identity Verification FAQs.

Yes, but sometimes fees may apply depending on your account type, or you may lose any bonus interest for the month. You should check our fees and charges brochure before making the withdrawal.

You can access your Christmas Club account and make unlimited transactions during November and December. There's no card access, but you can make a withdrawal in branch, or transfer to another account on Internet Banking or the Mobile App.

"At call" is a term usually used in relation to savings accounts, and means funds that you can access at any time after they've been deposited and cleared.

For example, our Online Saver is an at call savings account - you can transfer money out of it at any time without affecting your interest.