Important Mobile App Update for All Members

We’re keeping you safe!

To help protect you from mistaken or fraudulent payments, from Thursday the 23rd  of October 2025 we’re introducing Confirmation of Payee (CoP) on our Internet Banking and Mobile App!

Confirmation of Payee is a new security feature designed to help protect you from scams and mistaken transfers. It gives you greater confidence that your money is going where you intend it to.

To enable us to deliver this exciting new security feature to our Members we have released a new version of our Queensland Country Bank Mobile App on 9 October While it’s always important to keep your Mobile Banking App up to date, this update is especially important to ensure your app continues to function as expected – particularly when it comes to making payments.

 

What happens if I do not update my app?

To continue making payments through the Mobile App after Thursday the 23rd of October 2025, it’s important to update to the latest version.

Without this update, you won’t be able to process internal or external payments until the app is updated.

 

What do I need to do?

To make sure you continue enjoying a smooth and secure App experience, it’s important to install the latest version of our Mobile App now.

The easiest way to stay up to date is by enabling Automatic App Updates on your device.

Need help setting up Automatic App Updates? Follow these simple steps below:

 

For Apple (iOS) Devices:

1. Open Settings
2. Scroll down and tap Apps
3. Scroll down and tap App Store
4. Under Automatic Downloads, make sure the toggle next to App Updates is turned on (it should show a green background)

 

For Android Devices:

1. Open the Google Play Store
2. Tap your Profile Picture in the top-right corner
3. Scroll down and tap Settings
4. Tap Network preferences
5. Tap Auto-update apps and choose any option except “Don’t auto-update apps”

 

How do I manually update my app?

If you do not have automatic updates turned on please follow these simple steps below:

For Apple (iOS) Devices:

1. Open the App store
2. Search for Queensland Country Bank
3. Select Update

Note: If the app update is not available and shows "open" this indicates you have the most recent version for your device.

For Android Devices:

1. Open the Google Play Store
2. Search for Queensland Country Bank 
3. Select Update 

Note: If the app update is not available and shows "open" this indicates you have the most recent version for your device.

How do I know if my app is updated to the correct version?

You can check if your app is updated to the correct version by following the steps below:

1. Log in to your Mobile App
2. Tap the three horizontal lines in the top-left corner
3. Scroll down and tap Settings
4. Scroll down and tap App details

Once in the App details section, confirm that your app Version displays 4.9 (for iOS devices) or 4.10b3 (for Android devices).

 

Important Note:

Following the Mobile App update on 9 October, devices running iOS versions earlier than 13 or Android OS versions earlier than 7 will no longer be supported.

If your device uses one of these older operating systems, you’ll need to take one of the following steps to continue using the Mobile App:

• Update your device’s operating system, if possible
• If your device can’t support a newer OS, you may need to:
• Upgrade to a newer device, or
• Use Internet Banking via your browser instead of the Mobile App

Where your device does not support a newer OS, a member of our team will be in touch with you directly to provide support and guidance.

 

Have questions or need help?

We’re here to help! You can talk to a member of our friendly team by calling our Contact Centre on 1800 075 078, emailing us at info@queenslandcountry.bank or alternatively, you can find your local branch here.