At Queensland Country Bank, community isn't just something we talk about, it's something we live every day and we know that when people feel supported in their communities, they thrive. Our Money Mentor service is designed to help give our Members the confidence, clarity and support they need to take control of their own financial wellbeing and feel secure in their future.
Support when it Matters Most
When Tess and Jerry connected with our Money Mentor, Ash, they were navigating financial pressure and significant life changes. They needed someone who would listen, understand, and guide them with genuine care.
Tess and Jerry reflected on their experience, sharing:
You’ve been so personable, attentive, and genuinely caring in the way you’ve supported us. We’ve especially appreciated how responsive and approachable you are whenever we need guidance – it made everything feel so much more manageable and less overwhelming.
Building Confidence and Stability
With Ash's support, Tess and Jerry organised their debts, regained control of their finances, and reduce their stress as a result. They built a clearer path forward – one that gave them confidence not just for today but for the future.
"You’ve helped us sort out our debts and really get on top of our financial situation, which has made a huge difference to our stress levels and confidence." highlighted the Members.
For Jerry, the support was especially meaningful as he navigated the partner visa process. Having someone who understood their situation and could help them build financial stability gave them reassurance in a time that can feel overwhelming.
Putting People First
What meant the most to Tess and Jerry wasn’t just the financial guidance, it was the compassion behind it.
Tess and Jerry reflected on their experience with a sentiment that speaks volumes: "That level of understanding and support has meant so much to us."
To us, putting people first means providing support when its needed most, delivering compassion alongside professional guidance, and helping individuals shape a future they value.
Our Commitment to Helping People Thrive
The Money Mentor service is one of the ways we invest in the wellbeing of our Members. It's a complimentary service for our Members, confidential and designed to help people feel more confident and supported in their financial lives, no matter their starting point.
Tess and Jerry's journey is a beautiful reminder that when people feel supported, they thrive.
Learn more about our Money Mentor service and how it can support you on your financial journey.