At Queensland Country Bank, our Members are at the heart of everything we do.
That's why we're launching our new Member Panel and inviting Members to get involved.
The Member Panel is a group of volunteer Members who share their thoughts, opinions and feedback to help us improve your digital experiences.
Whether it's our website, mobile app, internet banking, communications or new ideas we're exploring, your feedback can help us make better decisions that reflect what Members really need.
What does being a panel Member involve?
Taking part is simple and flexible.
From time to time, we'll invite panel Members to:
- Complete short surveys
- Review new ideas and concepts
- Test updates to our website, mobile app or internet banking
- Share feedback on digital communications and Member experiences
Most activities will only take a few minutes, and participation is entirely optional whenever an invitation is sent.
Why are we creating a Member Panel?
At Queensland Country Bank, our Service Promise is simple: We Care. We Make Every Moment Matter.
Creating a Member Panel is another way we're bringing that promise to life.
While data and analytics help us understand what Members do, they don't always tell us why. By hearing directly from Members, we can better understand what's working well, what's confusing, and where we can improve.
Your feedback helps us create clearer information, simpler digital journeys and better experiences for all Members. It will also help us test ideas before they’re rolled out more broadly, giving us greater confidence that changes are useful, easy to understand, and genuinely meet the needs of our diverse membership. Your voice matters
Our Members come from different backgrounds, locations and life stages, and we want our Member Panel to reflect that diversity.
Whether you're a regular user of digital banking, prefer to visit a branch, or use a combination of both, your perspective is valuable.
We want to hear from Members with a wide range of experiences so we can continue building products, services and experiences that work for everyone.
Join the Member Panel
If you'd like the opportunity to influence future improvements and help shape the digital experiences we deliver, we'd love to hear from you.
Register your interest today and become part of our Member Panel.
Together, we can create better banking experiences for all Members.