Queensland Country Bank has been named Australia’s Top Rated Bank in the 2022 ProductReview Awards.
The annual awards highlight the country’s top performing products and services as rated by the ProductReview.com.au community and represent the best and most reliable purchasing choices available to Australian consumers.
ProductReview Business Development Manager Renee Xie said Queensland Country had beaten more than 80 other banks to take out the award.
“This award is a testament to the hard work of the Queensland Country Bank team to ensure their customers have the best experience when accessing their banking services," she said.
“In fact, reviewers have often mentioned Queensland Country Bank’s outstanding customer service which has been provided by both branch staff and phone staff.
“Congratulations again to the Queensland Country Bank team for the well-deserved award."
Queensland Country Group Chief Executive Officer Aaron Newman said his team was delighted with the win.
“The sheer number of Members who have taken the time to write positive feedback about us on ProductReview.com.au shows that we are achieving our vision of being the most valued bank in our communities,” he said.
“As a member-owned bank, we are committed to reinvesting our profits back into our products and communities, and providing convenient, personalised banking services through our branches and online channels.”
Townsville local Wendy Johnston is one of a growing number of people who have recently enjoyed the benefits of moving to a member-owned bank.
Ms Johnston said while she was a fairly new Queensland Country Bank Member, she took the time to share her banking experience on ProductReview to help others make an informed choice.
“We originally joined to open a SmartBudget account, as my sister had been raving about it for years,” she said.
"However, we are so impressed with the response time to our queries and the products available that we are considering moving more of our money and products to Queensland Country Bank."
Mr Newman extended his appreciation to Ms Johnston and all Members who had taken the time to share their review online.
“We’re especially pleased that reviewers have recognised not only the outstanding features of our products, but the wonderful service they have received, as one of our core values is to put people first,” he said.
“Alongside our banking business we operate Queensland Country Health Fund, which is also rated extremely high on ProductReview.com.au, with an overall rating of 4.8 out of five.
“We value all feedback and we’re very thankful for the Members who have helped us achieve this high rating, along with the prestigious title of Top Rated Bank 2022.”