For the past few years, we have partnered with RFI Global to provide us with biannual access to consumer responses to NPS questions. With this data, they provide to us a report benchmarking Queensland Country against 10 competitors. A survey is issued to 60,000 people in Queensland who respond to questions about the service that Queensland Country and other banks provide to consumers. I am pleased to share that in the most recent NPS report, Queensland Country was the highest rated bank of those included in the survey, with the top NPS score of 41, demonstrating strong customer advocacy and trust.

Keeping our Members happy is our top priority, and we know that our staff feeling engaged and supported will play an important part in delivering great Member service. We therefore have a strong focus on delivering a great workplace experience for staff, so they can deliver a great experience for Members. We survey our staff to understand how they feel about working at Queensland Country in conjunction with Great Place to Work Australia, which recognises employers who create an outstanding employee experience. This certification process was completed recently and resulted in Queensland Country being recognised for the third year in a row as a Great Place to Work.

Our commitment to providing face-to-face through our branches continues, with the relocation of our Townsville City branch and during November we celebrated the official opening of our new branch location, which provides a modern and professional new office in the heart of Townsville. The new location provides easy access and a safe and professional facility for Members and staff.

To ensure our Board and executives have a good understanding of the regional areas we operate in, we held our October Board meeting in Rockhampton. This provided the Board and executives with the opportunity to see our branch in Rockhampton, and hear from business and community leaders as well as local government officials at a stakeholder lunch. Having a good understanding of the challenges and opportunities in communities like Rockhampton helps the Board make informed decisions about how we delivering banking services in these communities. We are committed to staying in touch with our communities and look forward to holding a Board meeting in Mount Isa in 2026.

We recognise the important part we play in supporting our Members to make important financial decisions. As you plan your financial goals for 2026, we stay ready to support you, whether that is to buy your first home, an investment property or a family holiday.

Aaron Newman
Chief Executive Officer

Entering into a new year offers a chance to reset financially and a fresh slate to think about budgets, bills and set new savings goals. As the cost of living continues to add pressure to everyday lives, it is even more important now to take control of your finances.

Helping our Members Imagine more for their financial wellbeing is at the forefront of everything we do. This is why we offer budgeting calculators, SmartBudget , along with a complimentary Money Mentoring service to our Members.

We are thrilled to present the 16 successful recipients of our 2025-26 Good for Good Community Grants program, awarding a total of $221,677 to support local projects across the state.

The program, which has already invested $3 million into Queensland communities since 2005, experienced a record-breaking number of applications this round, with funding requests more than doubling those of the previous year.

Sam’s story from Thursday Island is a powerful reminder of the strength of family, community, and care in the face of unimaginable challenges. With the support of Ronald McDonald House Charities North Australia, Shanna and her family have found comfort and stability during Sam’s long recovery. Our partnership with RMHC ensures families like theirs receive the compassion and support they need, when it matters most.

Queensland Country Bank is proud to share that we have achieved another outstanding result in the 2025 WeMoney Banking awards, winning ten awards in seven categories.

The WeMoney Business and Banking Awards are prestigious annual honours that celebrate Australia’s leading financial institutions, products, and innovators. Presented by WeMoney - a trusted financial wellness platform - these awards help Australians identify customer-focused services that deliver real value.

The holiday season can be a time of increased or irregular spending. With gifts, travel and events, many people may feel a financial pinch. This could make the idea of quickly earning back some of that money very appealing, which is exactly what scammers are counting on.

Investment scams often promise high returns with little to no risk, preying on our desire for financial security. This article aims to help you understand how these scams work, what to lookout for, and how to protect your hard-earned money.

At Queensland Country Bank, we’ve always believed that good banking starts with listening. Why? Because understanding What Matters Most to our Members helps us build stronger, more connected communities.

Recently, we put this belief into action with our Member Survey: What Matters Most?

The idea was simple: ask our Members to share the causes that mean the most to them and nominate a charity to go in the draw to win a $2,500 donation.

As Principal Partner of the Brisbane Heat, Queensland Country Bank is turning up the excitement this Big Bash season with a Cash Giveaway - your chance to win a massive $50,000^*.

Enter now and make this summer unforgettable!

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