Our grants committee is working through the applications to determine our final list of successful candidates for this year and will be in a position to announce these shortly. We are excited to see how the successful community associations will be able to make a lasting difference with the wide range of initiatives and projects they plan to deliver.

Our face-to-face banking is another way we support local communities and believe that our branches make a real difference in giving people access to cash withdrawals and deposits, providing scams and fraud advice, cash floats for businesses and providing loans to purchase houses, cars and business investment. We have joined 21 other regional banks to form the Regional Banking Investment Alliance, which is advocating to preserve essential bank branch services such as cash handling and banking advice, supported by a community service obligations (CSO) model, on the wider Australian banking sector to share the cost burden.

We are committed to continue operating local branches in regional and remote areas and want to ensure the big banks either commit to these regional areas too, or if not, financially support the banks that are willing to commit to regional branch banking. On the topic of branches, I am pleased to share with you that we have made another investment in branches with the relocation of our Townsville City branch to a larger and more modern premises. Our new branch will provide a better experience for Members and is more accessible than our previous location.

While face to face banking is important to Members, we also recognise that technology plays an important role in providing easy access to banking. We are not only making an investment in branches, we are also in the process of a significant uplift in the technology that enables us to deliver online and mobile banking services to Members. The next 18 months will see considerable investment in technology to ensure we are delivering a market leading digital experience for Members who want the convenience of banking online. We will communicate more regarding our improvements to digital banking over the next 12 months.

Aaron Newman
Chief Executive Officer

Queensland Country Bank has joined the Regional Banking Investment Alliance (RBIA) and is seeking support for essential bank branch services such as cash handling and fraud advice to be backed by a community service obligation (CSO) on the wider Australian banking sector to share the cost burden.

At Queensland Country Bank, our Money Mentors are here to support you every step of the way. Whether you’re saving for your first home, paying off debt or simply wanting to feel more confident with your money, a Money Mentor can help you see the bigger picture and plan for what matters most to you.

Figuring out what level of help is best to protect your home can be tricky - you don’t want to be underinsured but you may not know how much cover is best for your property. To help you find the balance there are several factors you may wish to consider.

Earlier this year, our insurance partner - CGU Insurance - delivered a number of product and system upgrades to enhance the experience of our Members.

We’ve done it again! For the third year running, Queensland Country Bank has been awarded Canstar’s Customer Owned Bank of the Year – First Home Buyer, QLD 2025. This incredible achievement reflects the bank’s dedication to supporting first home buyers across Queensland with competitive, Member-focused solutions.

We're happy to announce a fresh chapter for your Townsville City branch! After years of serving the community at Shop 3, City Arcade 383 Flinders Street in Townsville City, we've made a move to a brand-new space (just around the corner!).

At Queensland Country Bank your security is our priority. This scams awareness week we are sheading light on three common scams impacting Australians right now: Bank impersonation, remote access and buying/selling scams.

At just 15, Simone opened her first bank account with Queensland Country Bank in Townsville. It was her first job, her first pay check, and the beginning of a long-standing relationship that would one day help her into her very first home.

Queensland Country Bank is proud to be part of the communities we serve - and equally proud of the ways our teams give back. Through our Workplace Giving Program staff collectively donated $23,420 across four selected charities – Beyond Blue, Make A Wish Foundation, National Breast Cancer Foundation and RSPCA.

We’re upgrading Queensland Country Bank ATMs across the state to improve your everyday banking experience. You’ll see new deposit-enabled machines, contactless options for quick withdrawals, higher daily cash limits, and the return of PIN change at ATMs.