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Is my local branch still open?

Yes. All branches currently remain open for trade under their normal weekday opening hours. Saturday morning and Thursday night trade has temporarily ceased in branches that offered this service due to the pandemic. To check your local branch’s operating hours, visit the “Find Us” section of our website here.Our local contact centre is also available to assist you via phone if you do not wish to visit a branch. 

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How will I know if my local branch closes due to Coronavirus?

We have taken all the steps necessary to continue offering services to our Members. We will, however, continue to monitor Government directives and the health of our teams and will provide updates on service availability through emails and SMS messages; our website; and social media channels if there is any change.

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What’s the best way to keep up to date on possible Coronavirus related changes?

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Visiting a branch is becoming more difficult for me. How do I do my banking if I can’t visit a branch?

Queensland Country Bank offers a wide range of ways to access your money during during the pandemic. These include:

Card access on your accounts

We are seeing less cash being used as retailers start to limit purchases to card transactions only to avoid the need to touch cash. As such, having appropriate and current access cards on your account is of vital importance. Please let us know if you need a new or replacement card for your accounts.

Register for Internet Banking 

If you don’t already use internet banking, now is a good time to start. If you are already a Member of Queensland Country, you can register for internet banking by calling us on 1800 075 078 or, if you need to, visiting your local Queensland Country branch during business hours. Once registered, visit our website at www.queenslandcountry.bank and select “Login”.

With Internet Banking you can:

  • Check your account balances
  • View past transactions
  • Transfer funds between your accounts, to other Queensland Country accounts or to accounts at other financial institutions
  • Set up a PayID
  • Set up scheduled transfers
  • Pay bills using BPAY®
  • Update your contact details
  • Download copies of past statements
  • Nominate to switch to electronic statements
  • Adjust the order your accounts appear in, and choose which accounts you see
  • Redraw from your eligible loan online
  • Access your SmartBudget account and pay your nominated bills online
  • International transfers
  • And much more!

Get to know Internet Banking more with this useful guide.

Download the Mobile Banking App

Our mobile banking app is packed full of features - just like internet banking, you'll be able to access a whole range of services from the palm of your hand, plus an easier-to-use, more streamlined approach to viewing your balance, making a transfer or paying bills.

The app is available for both iOS devices and Android devices and can be downloaded from the Apple App Store or Google Play Store.

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Go Contactless

Your Queensland Country Bank Cards can be used through Apple Pay and Google Pay. Simply follow the prompts on your iPhone or Google compatible Android phone Wallet to start using contactless pay now. To find out more info see here

 

Set up a PAYID

Transferring and receiving money using your PayID is instant when sending or receiving from one PayID enabled bank to another. So if you need money in a hurry, PayID is your best option. A PayID is a unique to you and linked to your chosen account.

Learn more about this instant payment type here

 

Use SmartBudget through Internet Banking or Mobile App

Paying your scheduled bills with SmartBudget is as easy as logging in to Internet Banking or the Mobile Banking App. You will be able to view your agreement, see all upcoming bills, top up your rainy day balance, pay scheduled bills and more.

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Is the increase to the contactless limit likely to become permanent?

The new $200 limit is a temporary measure in response to COVID-19. It is expected to apply for a three-month period, and will be extended if necessary, based on Government advice.

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Does this apply to mobile payments and other wearables?

Members can continue to use mobile payments and other devices such as watches when purchasing essential goods. These forms of payment are another highly secure alternative.

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Who do I contact for Travel Insurance Claims?

If you need to make a claim under your insurance, simply call CGU Claims on 13 24 80 to make a paperless claim.

They’re available 24 hours a day, 7 days a week.

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Do I need to be more aware of online scams during the Coronavirus pandemic?

Yes. The Australian Cyber Security Centre (ACSC) issued communications in early April advising of a significant increase in Australians being targeted with Coronavirus (COVID-19) related scams and phishing emails. 

These phishing emails are often sophisticated, preying on people’s desire for information and imitating trusted and well-known organisations or government agencies. Clicking on these malicious links or visiting fake websites may automatically install computer viruses or malware and ransomware onto your device, giving cyber criminals the ability to steal your financial and personal information.
 
These scams are likely to increase over the coming weeks and months and we strongly encourage you to remain alert.  Additional tips on how to stay safe online can be viewed on our website.

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I’ve got a loan that is due to settle soon. What should I do?

There is no need for you to do anything additional. Our Lending team are working as per usual and will be in contact with anything they require from you for your loan to settle on time.

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Who do I contact if I need more help?

The Coronavirus (COVID-19) outbreak will affect all people differently. If you need someone to talk to, the following services are available: